IIS 7 and Above
Unable to download word files
Last post Sep 09, 2019 08:43 AM by Yuk Ding
Sep 08, 2019 01:15 PM|rinu007|LINK
We have hosted an asp.net (C#) application on the iis 8.5 server.
The application is used to download or preview word files and are working file for a while. But then it stopped after the restart.
normally when this happen we just close all instance of the word file and iis then it seems to start working. But today it stopped even after restarting.
Any suggestions are welcome.
Sep 09, 2019 03:40 AM|Yuk Ding|LINK
What's the symptom of stopped? It just hang or you mean click download button but it is not downloading?
Did you see any error message in event viewer application or system log?
If there is no error message logged in event viewer, it is suggested to capture a debug diagnostic tool for potential first chance exception. Dump file would probably tell us why something stop working. Besides, have you checked whether issue can be fixed
by change a different web browser?
Sep 09, 2019 04:54 AM|rinu007|LINK
Sorry for not explaining well. I have limited knowledge in administration.
It just hang or you mean click download button but it is not downloading?
it is not hanging, but when i clicks on the link to preview or download, it shows waiting for Website url. but the page is still responsive.
When i check on the Task Manager of the server i can see a word process (Microsoft Word (32 bit) ) running, and when i close it it stops the website went the way it was before.
Event viewer does not show much on this regards . i used edge and chrome with no luck.
Sep 09, 2019 08:43 AM|Yuk Ding|LINK
Now that change web browser make no difference, then it can't be a client script issue.
It is suggested to try to capture first chance exception with debug diagnostic tool.
1.Download Debug diagnostic tool from here:https://www.microsoft.com/en-us/download/details.aspx?id=49924
2.Open debug diagnostic tool Collection
3.Click "Create rule"->"Crash"->"A specific process"
4choose the process you want to monitor->next
5.Set Action type forFirst chance exception to Full userdump and limit action to 10
6.Please click next to activate the rule
7.Reproduce this issue and monitor whether any dump file was counted
8. If you don't know how to analyze the dump file, you could try debug diagnostic tool Analysis
If the reply is helpful, it is appreciated if you could mark it as answer.