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Who to contact for FastCGI support?RSS

2 replies

Last post Apr 24, 2017 06:32 AM by Yuk Ding

  • Who to contact for FastCGI support?

    Apr 21, 2017 04:52 PM|hobbeh|LINK

    I recently opened a support ticket with Microsoft Product Support Services for an issue with slow WordPress sites.  The only thing that they told us was that the slowness arises somewhere in the FastCGIModule, which is very non-specific.  At that point we were told that Microsoft cannot support or further troubleshoot the FastCGIModule.

    Who do I go to for support on this?


  • Re: Who to contact for FastCGI support?

    Apr 21, 2017 08:31 PM|lextm|LINK

    You should do some analysis on your own and digest what Microsoft replied to you.

    IIS uses FastCGI to call PHP, so it involves IIS itself, the FastCGI module, and PHP's FastCGI host (php-cgi.exe). And Microsoft Product Support Services can only help you on IIS itself, and a little bit of the FastCGI module. If the performance issue (like high CPU usage, and crashes) is caused by PHP FastCGI host, then you are out of luck, and have to resort to the PHP community due to the nature of such an open source project.

    Usually the solution is to upgrade to latest PHP version (such as 7.x). 

    Lex Li
    Want to have a chat on the issues you meet? Find me at https://booktime.xyz/p/lextm
    This posting is provided "AS IS" with no warranties, and confers no rights.
  • Re: Who to contact for FastCGI support?

    Apr 24, 2017 06:32 AM|Yuk Ding|LINK

    Hi hobbeh,

    The error message show that an error/ crash occur when The fast-cgi module is executing the wordpress site. So the error could probably caused by either IIS fast-cgi configuration or wordpress web application itself. Enable the 32-bit application in IIS application pool advanced setting to rule out whether the 32-bit a application casued the error. Then you may need to check whether you have enabled the wordpress and PHP fast-cgi correctly:



    Best Regards,

    Yuk Ding

    Yuk Ding

    MSDN Community Support
    Please remember to "Mark as Answer" the responses that resolved your issue.