Webmatrix - can't install or uninstall [Answered]RSS

2 replies

Last post Feb 16, 2016 01:12 AM by markthomas7

  • Webmatrix - can't install or uninstall

    Feb 11, 2016 08:00 PM|markthomas7|LINK

    Webmatrix 3, Windows 8.1.

    Was running WM3, then wanted to reconfigure some options, eg enable PHP.  But I got installation errors, something about ODBC not being compatible..?  The Help option for the error was useless.

    So I decided (bad decision..?) to uninstall WM3 and then reinstall fresh.  Uninstall worked OK (only uninstalled WM itself).  Reinstall was progressing OK, but then it hung - after waiting a LONG time, was forced to reboot as the installer had locked up completely.

    Now I can't Install (installer says I have "ïnsufficient privileges"to C:\Program Files (x86)\Microsoft Webmatrix... - yet I have full Administrator rights...

    WM is now NOT shown as a removable program, so I can't uninstall.  Tried the MS Fixit thing for Install, no problems found...

    I haven't yet tried manually uninstalling all the other stuff that WM installs - don't really want to do that unless I know it will help..  I'm guessing there's a corrupted file somewhere stopping me from proceeding, but what/where?  There is a log for the install problem, but it's quite long...  From that log, the important bit seems to be here:


    MSI (s) (F4:18) [10:48:26:584]: Executing op: ActionStart(Name=InstallFiles,Description=Copying new files,Template=File: [1], Directory: [9], Size: [6])
    MSI (s) (F4:18) [10:48:26:584]: Executing op: ProgressTotal(Total=38502617,Type=0,ByteEquivalent=1)
    MSI (s) (F4:18) [10:48:26:584]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Microsoft WebMatrix\)
    MSI (s) (F4:18) [10:48:26:584]: Executing op: SetSourceFolder(Folder=1\WbMatrix\|Microsoft WebMatrix\)
    MSI (s) (F4:18) [10:48:26:584]: Executing op: ChangeMedia(,MediaPrompt=Please insert the disk: ,MediaCabinet=WebMatrix.cab,BytesPerTick=65536,CopierType=2,ModuleFileName=C:\windows\Installer\32b6aa.msi,,,,,IsFirstPhysicalMedia=1)
    MSI (s) (F4:18) [10:48:26:584]: Executing op: FileCopy(SourceName=Release.url|Release_Notes.url,SourceCabKey=F_Release_Notes.url,DestName=Release_Notes.url,Attributes=512,FileSize=128,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-709970195,HashPart2=-752670432,HashPart3=2135291042,HashPart4=1886942959,,)
    MSI (s) (F4:18) [10:48:26:584]: File: C:\Program Files (x86)\Microsoft WebMatrix\Release_Notes.url; To be installed; Won't patch; No existing file
    MSI (s) (F4:18) [10:48:26:584]: Source for file 'F_Release_Notes.url' is compressed
    MSI (s) (F4:18) [10:48:26:928]: Note: 1: 1303 2: C:\Program Files (x86)\Microsoft WebMatrix
    MSI (s) (F4:18) [10:48:26:928]: Product: Microsoft WebMatrix 3 -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Microsoft WebMatrix. The installation cannot continue. Log on as administrator or contact your system administrator.

    MSI (s) (F4:18) [10:48:26:959]: Note: 1: 2265 2: 3: -2147287035
    MSI (s) (F4:18) [10:48:26:959]: User policy value 'DisableRollback' is 0
    MSI (s) (F4:18) [10:48:26:959]: Machine policy value 'DisableRollback' is 0
    Action ended 10:48:26: InstallFinalize. Return value 3.
    MSI (s) (F4:18) [10:48:26:959]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1212962317,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
    MSI (s) (F4:18) [10:48:26:959]: Executing op: DialogInfo(Type=0,Argument=1033)


    Any suggestions appreciated...  (fairly novice user - does it show? :D)

  • Re: Webmatrix - can't install or uninstall

    Feb 11, 2016 10:40 PM|Jean Sun|LINK


    According to your description, you have tried running as administartor and using MS Fixit.

    Please try removing the Webmatrix register key using Msizap.exe and try again.

    Best Regards,


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue.
    If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.
  • Re: Webmatrix - can't install or uninstall

    Feb 16, 2016 01:12 AM|markthomas7|LINK

    The problem was actually a simpler one..  It was indeed a problem with the 'existence' of the previous Webmatrix folder...  While doing all this, unbeknownst to me, there was another login/user.  Somehow, despite that login not having any files or programs open, nor having used webmatrix or any associated program, their mere presence must have caused the 'phantom' folder to (appear to?) exist.  It was definitely there for the Admin user where I was having the problem, but as soon as I discovered the other user and logged them out  - immediately the folder vanished.. and I could then happily re-install.

    Tada.  Problem solved.  Sorry if I needlessly caused any sleepless nights.. !

    Moral - before doin' any admin sorta stuff, make sure you are the only current login..