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For some reason it has failed to install!RSS

2 replies

Last post Sep 01, 2020 06:51 AM by Atta

  • For some reason it has failed to install!

    Jan 14, 2016 11:51 PM|SerjSagan|LINK

    I am running Windows 10 Pro and trying to install the HttpPlatformHandler v1.2 and it is failing with this message:
    We're sorry. The following products have failed to install.
    HttpPlatformHandler v1.2
    This product did not install successfully: Fatal error during installation.
    Web Platform Installer 5.0 Log

    Log 1:
    === Verbose logging started: 1/14/2016 21:26:57 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Microsoft\Web Platform Installer\WebPlatformInstaller.exe ===

    MSI (c) (F4:0C) [21:26:57:198]: Resetting cached policy values
    MSI (c) (F4:0C) [21:26:57:198]: Machine policy value 'Debug' is 0
    MSI (c) (F4:0C) [21:26:57:198]: ******* RunEngine:
    ******* Product: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (F4:0C) [21:26:57:199]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (F4:0C) [21:26:57:199]: Grabbed execution mutex.
    MSI (c) (F4:0C) [21:26:57:201]: Cloaking enabled.
    MSI (c) (F4:0C) [21:26:57:201]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (F4:0C) [21:26:57:201]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (E8:8C) [21:26:57:204]: Running installation inside multi-package transaction C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi
    MSI (s) (E8:8C) [21:26:57:204]: Grabbed execution mutex.
    MSI (s) (E8:64) [21:26:57:204]: MainEngineThread is returning 1603
    MSI (s) (E8:8C) [21:26:57:205]: User policy value 'DisableRollback' is 0
    MSI (s) (E8:8C) [21:26:57:205]: Machine policy value 'DisableRollback' is 0
    MSI (s) (E8:8C) [21:26:57:205]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (E8:8C) [21:26:57:205]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (E8:8C) [21:26:57:206]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (E8:8C) [21:26:57:206]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (F4:0C) [21:26:57:207]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (F4:0C) [21:26:57:207]: MainEngineThread is returning 1603
    === Verbose logging stopped: 1/14/2016 21:26:57 ===

    Log 2:

    DownloadManager Information: 0 : Loading product xml from: https://go.microsoft.com/?linkid=9842185
    DownloadManager Information: 0 : https://go.microsoft.com/?linkid=9842185 responded with 302
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 302 Moved Temporarily
    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: text/html; charset=utf-8
    Expires: -1
    Location: https://www.microsoft.com/web/webpi/5.0/webproductlist.xml
    Server: Microsoft-IIS/8.0
    X-AspNetMvc-Version: 4.0
    X-AspNet-Version: 4.0.30319
    X-Powered-By: ASP.NET
    Content-Length: 175
    Date: Fri, 15 Jan 2016 04:24:19 GMT
    Connection: keep-alive


    DownloadManager Information: 0 : Content-Encoding header: 'gzip'
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '928514'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '7153466'
    DownloadManager Warning: 0 : Could not resolve keyword ID 5nine
    DownloadManager Warning: 0 : Could not resolve keyword ID Security
    DownloadManager Warning: 0 : Could not resolve keyword ID 5nine
    DownloadManager Warning: 0 : Could not resolve keyword ID Security
    DownloadManager Warning: 0 : Could not resolve keyword ID Backup
    DownloadManager Warning: 0 : Could not resolve keyword ID Portal
    DownloadManager Warning: 0 : Could not resolve keyword ID Backup
    DownloadManager Warning: 0 : Could not resolve keyword ID Portal
    DownloadManager Warning: 0 : Could not resolve keyword ID Backup
    DownloadManager Warning: 0 : Could not resolve keyword ID Resource Provider
    DownloadManager Warning: 0 : Could not resolve keyword ID VMWare
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID VMWare
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID VMWare
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Cruiser
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Showback
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Cruiser
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Showback
    DownloadManager Warning: 0 : Could not resolve keyword ID Terawe
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/webapplicationlist.xml
    DownloadManager Information: 0 : Content-Encoding header: 'gzip'
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '117215'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '458896'
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/webapplicationlist.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-97141593.xml'
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml
    DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml responded with 304
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 304 Not Modified
    Content-Type: text/xml
    Last-Modified: Thu, 08 May 2014 18:42:31 GMT
    ETag: "26a51545ed6acf1:0"
    Cache-Control: max-age=43
    Date: Fri, 15 Jan 2016 04:24:21 GMT
    Connection: keep-alive
    Strict-Transport-Security: max-age=31536000
    X-CCC: US
    X-CID: 2


    DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\-230948881.xml.temp
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-230948881.xml'
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml
    DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml responded with 304
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 304 Not Modified
    Content-Type: text/xml
    Last-Modified: Wed, 09 Dec 2015 19:05:52 GMT
    ETag: "9fc99b9fb432d11:0"
    Cache-Control: max-age=252
    Date: Fri, 15 Jan 2016 04:24:22 GMT
    Connection: keep-alive
    Strict-Transport-Security: max-age=31536000
    X-CCC: US
    X-CID: 2


    DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\-1135381691.xml.temp
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-1135381691.xml'
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml
    DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml responded with 304
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 304 Not Modified
    Content-Type: text/xml
    Last-Modified: Thu, 08 May 2014 18:42:32 GMT
    ETag: "8285645ed6acf1:0"
    Cache-Control: max-age=458
    Date: Fri, 15 Jan 2016 04:24:22 GMT
    Connection: keep-alive
    Strict-Transport-Security: max-age=31536000
    X-CCC: US
    X-CID: 2


    DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\-1877981721.xml.temp
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-1877981721.xml'
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://go.microsoft.com/?linkid=9842185' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\1343597488.xml'
    DownloadManager Information: 0 : Getting ratings file from http://go.microsoft.com/?linkid=9752395
    DownloadManager Information: 0 : http://go.microsoft.com/?linkid=9752395 responded with 302
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 302 Moved Temporarily
    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: text/html; charset=utf-8
    Expires: -1
    Location: http://www.microsoft.com/web/handlers/WebPI.ashx?command=getatomfeedwithavgratingquery
    Server: Microsoft-IIS/8.0
    X-AspNetMvc-Version: 4.0
    X-AspNet-Version: 4.0.30319
    X-Powered-By: ASP.NET
    Content-Length: 203
    Date: Fri, 15 Jan 2016 04:24:22 GMT
    Connection: keep-alive


    DownloadManager Information: 0 : Content-Encoding header: 'gzip'
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '24263'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '80405'
    DownloadManager Warning: 0 : Error getting last-modified header, error code: 12150
    DownloadManager Warning: 0 : HttpQueryInfoWithRetry for HTTP_QUERY_LAST_MODIFIED failed.
    DownloadManager Information: 0 : Ratings file loaded successfully
    DownloadManager Information: 0 : Adding product HttpPlatformHandler v1.2 (HttpPlatformHandlerv1_0) to cart
    DownloadManager Information: 0 : Adding product 'HttpPlatformHandlerv1_0'
    DownloadManager Information: 0 : Setting current install to 1
    DownloadManager Information: 0 : Starting install sequence
    DownloadManager Information: 0 : Downloading file 'http://download.microsoft.com/download/8/1/3/813AC4E6-9203-4F7A-8DD5-F3D54D10C5CD/httpPlatformHandler_amd64.msi' to: C:\Users\Sergey\AppData\Local\Temp\tmp10A9.tmp
    DownloadManager Information: 0 : Content-disposition header: attachment
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '552960'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '552960'
    DownloadManager Information: 0 : Moving downloaded file 'C:\Users\Sergey\AppData\Local\Temp\tmp10A9.tmp' to: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8F49BBA89A66B82258CB45FE6ED61249798B5F85\httpPlatformHandler_amd64.msi
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop was /y'. Process Id: 34676
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '0'
    DownloadManager Information: 0 : Ignoring exit code '0' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop wmsvc'. Process Id: 50564
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '2'
    DownloadManager Information: 0 : Ignoring exit code '2' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting MSI install for msi 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8F49BBA89A66B82258CB45FE6ED61249798B5F85\httpPlatformHandler_amd64.msi', commandline: 'ACTION=INSTALL REBOOT=ReallySuppress'
    DownloadManager Information: 0 : MSI install return value for product 'HttpPlatformHandler v1.2' is '1603'
    DownloadManager Error: 0 : Install return code for product 'HttpPlatformHandler v1.2' is Failure (Fatal error during installation.)
    DownloadManager Information: 0 : Product HttpPlatformHandler v1.2 done install completed
    DownloadManager Information: 0 : Increasing current install to 2
    DownloadManager Information: 0 : HttpPlatformHandler v1.2 installation log: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\logs\install\2016-01-14T21.24.54\httpPlatformHandler_amd64.txt
    DownloadManager Information: 0 : Product: HttpPlatformHandlerv1_0, Install Status: InstallCompleted-Failure, Install Time: 00:00:10.1562983
    DownloadManager Information: 0 : Clearing cart
    DownloadManager Information: 0 : Adding product HttpPlatformHandler v1.2 (HttpPlatformHandlerv1_0) to cart
    DownloadManager Information: 0 : Adding product 'HttpPlatformHandlerv1_0'
    DownloadManager Information: 0 : Setting current install to 1
    DownloadManager Information: 0 : Starting install sequence
    DownloadManager Information: 0 : Using cached file at C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi instead of downloading from http://download.microsoft.com/download/8/1/3/813AC4E6-9203-4F7A-8DD5-F3D54D10C5CD/httpPlatformHandler_amd64.msi
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop was /y'. Process Id: 44052
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '2'
    DownloadManager Information: 0 : Ignoring exit code '2' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop wmsvc'. Process Id: 23588
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '2'
    DownloadManager Information: 0 : Ignoring exit code '2' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting MSI install for msi 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi', commandline: 'ACTION=INSTALL REBOOT=ReallySuppress'
    DownloadManager Information: 0 : MSI install return value for product 'HttpPlatformHandler v1.2' is '1603'
    DownloadManager Error: 0 : Install return code for product 'HttpPlatformHandler v1.2' is Failure (Fatal error during installation.)
    DownloadManager Information: 0 : Product HttpPlatformHandler v1.2 done install completed
    DownloadManager Information: 0 : Increasing current install to 2
    DownloadManager Information: 0 : HttpPlatformHandler v1.2 installation log: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\logs\install\2016-01-14T21.26.56\httpPlatformHandler_amd64.txt
    DownloadManager Information: 0 : Product: HttpPlatformHandlerv1_0, Install Status: InstallCompleted-Failure, Install Time: 00:00:10.2413018

    ~
    Serj Sagan
    http://www.saganmarketing.com
  • Re: For some reason it has failed to install!

    Jan 15, 2016 03:02 PM|terridonahue|LINK

    What happens if you manually download and run the msi file? This will sometimes reveal a missing component that is required for a successful installation that you do not see when running WPI. For example, PHP Manager requires .net Framework 2.0 and this same error was received using WPI to install. Running the msi manually, provided the real error for resolution.

    Terri Donahue
    Microsoft MVP ASPNET/IIS

    Please 'Mark as Answer' if this post helps you.
  • Re: For some reason it has failed to install!

    Sep 01, 2020 06:51 AM|Atta|LINK

    Were you able to fix it?
    When i am trying, it unable to download the file from Microsoft site. it says 404 not found.

    http://download.microsoft.com/download/8/1/3/813AC4E6-9203-4F7A-8DD5-F3D54D10C5CD/httpPlatformHandler_amd64.msi

    404 - File or directory not found.

    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable