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PLEASE READ: Posting your WebPI logs LockedRSS

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Last post May 25, 2011 02:45 PM by ChrisSfanos

  • PLEASE READ: Posting your WebPI logs

    May 25, 2011 02:45 PM|ChrisSfanos|LINK

    Hi folks

    First, thanks for taking the time to post your issue(s) with the Web Platform Installer!  We do appreciate all the feedback and try our best to answer as many questions in as timely a manner as possible.  Along those lines, we typically ask users to post their WebPI log files.  To avoid having you post, then wait for us to ask for the logs, it will save time if you just post the log files with your first post.

    There are several sets of log files that may be interesting - here is where you can find them and in what scenario should you post them

    If WebPI itself is failing to install - Post the log file here: %temp%\webpi_launcher.txt

    If WebPI is installed, but an application or product fails to install:  Post the latest log file from here:

    Win7/Vista/Win2k8 and above: %localappdata%\microsoft\web platform installer\logs\webpi - grab the latest WebPIx.log file

    XP/Win2k3:  %userprofile%\local settings\application data\microsoft\web platform installer\logs\webpi - grab the latest WebPIx.log file

    WebPI is installed and you know specifically which product is failing:  You can look for the installer log file from the component that failed.

    Win7/Vista/Win2k8 and above: %localappdata%\microsoft\web platform installer\logs\install\<datetimestamp>

    XP/Win2k3:  %userprofile%\local settings\application data\microsoft\web platform installer\logs\install\<datetimestamp>

    If you can post the requested log file, that will give us a jump start in your investigation

    Thanks!

    Chris

    Chris Sfanos
    Web Platform Installer PM