IIS 5 & IIS 6
Intranet site hangs.
Last post Nov 10, 2008 05:16 PM by Rovastar
Nov 03, 2008 12:38 AM|Paul JT|LINK
When downloading pages or files of our intranet, the pages or documents do not always download as expected. The pages usually download part of
the way, and then stop. Although it does appear to be downloading (the flag in IE keeps turning, “downloading” appears in the status bar and the green download bar stops on part the way along), it does not download the entire page (you can scroll only part
the way down). Clicking the stop and refresh buttons will restart the download, but typically it will download only a little bit more, then have the same problem.
It can take 4-5 goes of doing this before you get the full page, and I have found that the pages download to the same, or similar, point each time.
Once the page has been downloaded completely, the error will not re-occur, until a change to the page has been published. if a change is posted the problem will go back to the start
of the cycle. it appears that once it is fully cached on each machine, it is OK.
When attempting to download a file, it comes up with the download file dialogue box (“do you want to open or save this file?” open save cancel) when you select ‘open’, the flag keeps
turning, but nothing happens. It can take up to 4 times (stop, refresh) before it downloads properly. This seems sporadic, as it happens to some of the files some of the time, and does not occur as often within the same site as the server (LAN), however it
happens everywhere else throughout the WAN. Several sites access the page, mostly using routers and a capable internet connection.
Troubleshooting steps taken:
One test the same thing happened as what happens with IE, downloaded part of the site then stopped, whilst appearing that it was downloading. In the end I had to abort the operation
as it wasn’t getting anywhere.
Another time it came up with an error message twice: 0x2746 socket error on receive
Have also tried steps: 1, 2, 3, and 8 but have not got any results.
Steps 5, 6, 10 & 19 all relate to port 80 and other programs using port 80. none of these gave me answers/results
Nov 04, 2008 03:49 PMfirstname.lastname@example.org|LINK
Anything in event logs?
Nov 04, 2008 06:20 PM|Paul JT|LINK
No, nothing in the event logs that would effect downloading intranet pages/files.
Nov 06, 2008 02:17 PM|murtaza_t|LINK
What pages do you have on your sites, is it ASP .NET, HTML or PHP..? Is backend Database involved..?
I suppose your application is going into a loop while loading few functions or may be include file paths are not defined correctly..?
Have you tried browsing a Simple "Hello World" page..? does that page also require 4-5 refresh before it loads completely,,?
Nov 09, 2008 11:05 PM|Paul JT|LINK
All page are .htm. there are several files on the site mostly .doc, .xls and .pdf. (which also experience the hang)
There is no back end database.
The Hello world page works straightaway.
The site was developed using MS frontpage, but since then it is mostly edited with MS SharePoint Designer.
Whilst this may cause the issue, both FrontPage and SP Designer come up with component errors saying "This page contains a <FrontPage Hit Counter> or <Search component> that will not function properly until you publish you FrontPage Web to a server" (one
reads hit counter, the other reads search component)
I don't believe this is the issue as both the search function and the hit counter work fine.
We also tried the same site on a different server and got the same problem. The hello world page also works fine on this server.
This makes me think it could be the coding of the site but cannot find any issues with it.
Nov 10, 2008 07:45 AM|murtaza_t|LINK
I don't think this is a problem with IIS since you say the "Hello World" page works fine. As I said earlier this could be a problem with the included links or pages. I suppose you will need someone to look into your code.
Nov 10, 2008 08:20 AM|ganeshanekar|LINK
IIS is just hosting provider for the app.
Take a Hang dump using DebugDiag tool and then run analyzer from Debugdiag, which may tell you what is hanging..Most probabaly, this looks to be code/app issue and not IIS issue.
Nov 10, 2008 05:16 PM|Rovastar|LINK
Do you get the same for opening files or just downloading?
What do the IIS logs say?
Is it http status 200 and win32 error code of 64?
How many bytes have completed in the file? Is this the same as the actual file size?