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  • For some reason it has failed to install!

    Jan 14, 2016 11:51 PM|SerjSagan|LINK

    I am running Windows 10 Pro and trying to install the HttpPlatformHandler v1.2 and it is failing with this message:
    We're sorry. The following products have failed to install.
    HttpPlatformHandler v1.2
    This product did not install successfully: Fatal error during installation.
    Web Platform Installer 5.0 Log

    Log 1:
    === Verbose logging started: 1/14/2016 21:26:57 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Microsoft\Web Platform Installer\WebPlatformInstaller.exe ===

    MSI (c) (F4:0C) [21:26:57:198]: Resetting cached policy values
    MSI (c) (F4:0C) [21:26:57:198]: Machine policy value 'Debug' is 0
    MSI (c) (F4:0C) [21:26:57:198]: ******* RunEngine:
    ******* Product: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (F4:0C) [21:26:57:199]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (F4:0C) [21:26:57:199]: Grabbed execution mutex.
    MSI (c) (F4:0C) [21:26:57:201]: Cloaking enabled.
    MSI (c) (F4:0C) [21:26:57:201]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (F4:0C) [21:26:57:201]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (E8:8C) [21:26:57:204]: Running installation inside multi-package transaction C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi
    MSI (s) (E8:8C) [21:26:57:204]: Grabbed execution mutex.
    MSI (s) (E8:64) [21:26:57:204]: MainEngineThread is returning 1603
    MSI (s) (E8:8C) [21:26:57:205]: User policy value 'DisableRollback' is 0
    MSI (s) (E8:8C) [21:26:57:205]: Machine policy value 'DisableRollback' is 0
    MSI (s) (E8:8C) [21:26:57:205]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (E8:8C) [21:26:57:205]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (E8:8C) [21:26:57:206]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (E8:8C) [21:26:57:206]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (F4:0C) [21:26:57:207]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (F4:0C) [21:26:57:207]: MainEngineThread is returning 1603
    === Verbose logging stopped: 1/14/2016 21:26:57 ===

    Log 2:

    DownloadManager Information: 0 : Loading product xml from: https://go.microsoft.com/?linkid=9842185
    DownloadManager Information: 0 : https://go.microsoft.com/?linkid=9842185 responded with 302
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 302 Moved Temporarily
    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: text/html; charset=utf-8
    Expires: -1
    Location: https://www.microsoft.com/web/webpi/5.0/webproductlist.xml
    Server: Microsoft-IIS/8.0
    X-AspNetMvc-Version: 4.0
    X-AspNet-Version: 4.0.30319
    X-Powered-By: ASP.NET
    Content-Length: 175
    Date: Fri, 15 Jan 2016 04:24:19 GMT
    Connection: keep-alive


    DownloadManager Information: 0 : Content-Encoding header: 'gzip'
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '928514'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '7153466'
    DownloadManager Warning: 0 : Could not resolve keyword ID 5nine
    DownloadManager Warning: 0 : Could not resolve keyword ID Security
    DownloadManager Warning: 0 : Could not resolve keyword ID 5nine
    DownloadManager Warning: 0 : Could not resolve keyword ID Security
    DownloadManager Warning: 0 : Could not resolve keyword ID Backup
    DownloadManager Warning: 0 : Could not resolve keyword ID Portal
    DownloadManager Warning: 0 : Could not resolve keyword ID Backup
    DownloadManager Warning: 0 : Could not resolve keyword ID Portal
    DownloadManager Warning: 0 : Could not resolve keyword ID Backup
    DownloadManager Warning: 0 : Could not resolve keyword ID Resource Provider
    DownloadManager Warning: 0 : Could not resolve keyword ID VMWare
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID VMWare
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID VMWare
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Usage
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Hybrid Cloud
    DownloadManager Warning: 0 : Could not resolve keyword ID Windows Azure Pack
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Assert
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Cruiser
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Showback
    DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Cruiser
    DownloadManager Warning: 0 : Could not resolve keyword ID Billing
    DownloadManager Warning: 0 : Could not resolve keyword ID Showback
    DownloadManager Warning: 0 : Could not resolve keyword ID Terawe
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/webapplicationlist.xml
    DownloadManager Information: 0 : Content-Encoding header: 'gzip'
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '117215'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '458896'
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/webapplicationlist.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-97141593.xml'
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml
    DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml responded with 304
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 304 Not Modified
    Content-Type: text/xml
    Last-Modified: Thu, 08 May 2014 18:42:31 GMT
    ETag: "26a51545ed6acf1:0"
    Cache-Control: max-age=43
    Date: Fri, 15 Jan 2016 04:24:21 GMT
    Connection: keep-alive
    Strict-Transport-Security: max-age=31536000
    X-CCC: US
    X-CID: 2


    DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\-230948881.xml.temp
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-230948881.xml'
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml
    DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml responded with 304
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 304 Not Modified
    Content-Type: text/xml
    Last-Modified: Wed, 09 Dec 2015 19:05:52 GMT
    ETag: "9fc99b9fb432d11:0"
    Cache-Control: max-age=252
    Date: Fri, 15 Jan 2016 04:24:22 GMT
    Connection: keep-alive
    Strict-Transport-Security: max-age=31536000
    X-CCC: US
    X-CID: 2


    DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\-1135381691.xml.temp
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-1135381691.xml'
    DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml
    DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml responded with 304
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 304 Not Modified
    Content-Type: text/xml
    Last-Modified: Thu, 08 May 2014 18:42:32 GMT
    ETag: "8285645ed6acf1:0"
    Cache-Control: max-age=458
    Date: Fri, 15 Jan 2016 04:24:22 GMT
    Connection: keep-alive
    Strict-Transport-Security: max-age=31536000
    X-CCC: US
    X-CID: 2


    DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\-1877981721.xml.temp
    DownloadManager Information: 0 : Filtering by current OS
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-1877981721.xml'
    DownloadManager Information: 0 : Sucessfully loaded the feed 'https://go.microsoft.com/?linkid=9842185' after preprocessing, location on disk: 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\preprocessor\1343597488.xml'
    DownloadManager Information: 0 : Getting ratings file from http://go.microsoft.com/?linkid=9752395
    DownloadManager Information: 0 : http://go.microsoft.com/?linkid=9752395 responded with 302
    DownloadManager Information: 0 : Response headers:
    HTTP/1.1 302 Moved Temporarily
    Cache-Control: no-cache
    Pragma: no-cache
    Content-Type: text/html; charset=utf-8
    Expires: -1
    Location: http://www.microsoft.com/web/handlers/WebPI.ashx?command=getatomfeedwithavgratingquery
    Server: Microsoft-IIS/8.0
    X-AspNetMvc-Version: 4.0
    X-AspNet-Version: 4.0.30319
    X-Powered-By: ASP.NET
    Content-Length: 203
    Date: Fri, 15 Jan 2016 04:24:22 GMT
    Connection: keep-alive


    DownloadManager Information: 0 : Content-Encoding header: 'gzip'
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '24263'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '80405'
    DownloadManager Warning: 0 : Error getting last-modified header, error code: 12150
    DownloadManager Warning: 0 : HttpQueryInfoWithRetry for HTTP_QUERY_LAST_MODIFIED failed.
    DownloadManager Information: 0 : Ratings file loaded successfully
    DownloadManager Information: 0 : Adding product HttpPlatformHandler v1.2 (HttpPlatformHandlerv1_0) to cart
    DownloadManager Information: 0 : Adding product 'HttpPlatformHandlerv1_0'
    DownloadManager Information: 0 : Setting current install to 1
    DownloadManager Information: 0 : Starting install sequence
    DownloadManager Information: 0 : Downloading file 'http://download.microsoft.com/download/8/1/3/813AC4E6-9203-4F7A-8DD5-F3D54D10C5CD/httpPlatformHandler_amd64.msi' to: C:\Users\Sergey\AppData\Local\Temp\tmp10A9.tmp
    DownloadManager Information: 0 : Content-disposition header: attachment
    DownloadManager Information: 0 : Number of bytes downloaded over the internet: '552960'
    DownloadManager Information: 0 : Number of bytes after possible decompression: '552960'
    DownloadManager Information: 0 : Moving downloaded file 'C:\Users\Sergey\AppData\Local\Temp\tmp10A9.tmp' to: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8F49BBA89A66B82258CB45FE6ED61249798B5F85\httpPlatformHandler_amd64.msi
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop was /y'. Process Id: 34676
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '0'
    DownloadManager Information: 0 : Ignoring exit code '0' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop wmsvc'. Process Id: 50564
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '2'
    DownloadManager Information: 0 : Ignoring exit code '2' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting MSI install for msi 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8F49BBA89A66B82258CB45FE6ED61249798B5F85\httpPlatformHandler_amd64.msi', commandline: 'ACTION=INSTALL REBOOT=ReallySuppress'
    DownloadManager Information: 0 : MSI install return value for product 'HttpPlatformHandler v1.2' is '1603'
    DownloadManager Error: 0 : Install return code for product 'HttpPlatformHandler v1.2' is Failure (Fatal error during installation.)
    DownloadManager Information: 0 : Product HttpPlatformHandler v1.2 done install completed
    DownloadManager Information: 0 : Increasing current install to 2
    DownloadManager Information: 0 : HttpPlatformHandler v1.2 installation log: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\logs\install\2016-01-14T21.24.54\httpPlatformHandler_amd64.txt
    DownloadManager Information: 0 : Product: HttpPlatformHandlerv1_0, Install Status: InstallCompleted-Failure, Install Time: 00:00:10.1562983
    DownloadManager Information: 0 : Clearing cart
    DownloadManager Information: 0 : Adding product HttpPlatformHandler v1.2 (HttpPlatformHandlerv1_0) to cart
    DownloadManager Information: 0 : Adding product 'HttpPlatformHandlerv1_0'
    DownloadManager Information: 0 : Setting current install to 1
    DownloadManager Information: 0 : Starting install sequence
    DownloadManager Information: 0 : Using cached file at C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi instead of downloading from http://download.microsoft.com/download/8/1/3/813AC4E6-9203-4F7A-8DD5-F3D54D10C5CD/httpPlatformHandler_amd64.msi
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop was /y'. Process Id: 44052
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '2'
    DownloadManager Information: 0 : Ignoring exit code '2' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting EXE command for product 'HttpPlatformHandler v1.2'. Commandline is: 'C:\WINDOWS\sysnative\net.exe stop wmsvc'. Process Id: 23588
    DownloadManager Information: 0 : Install exit code for product 'HttpPlatformHandler v1.2' is '2'
    DownloadManager Information: 0 : Ignoring exit code '2' for product 'HttpPlatformHandler v1.2'
    DownloadManager Information: 0 : Starting MSI install for msi 'C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\installers\HttpPlatformHandlerv1_0\8f49bba89a66b82258cb45fe6ed61249798b5f85\httpPlatformHandler_amd64.msi', commandline: 'ACTION=INSTALL REBOOT=ReallySuppress'
    DownloadManager Information: 0 : MSI install return value for product 'HttpPlatformHandler v1.2' is '1603'
    DownloadManager Error: 0 : Install return code for product 'HttpPlatformHandler v1.2' is Failure (Fatal error during installation.)
    DownloadManager Information: 0 : Product HttpPlatformHandler v1.2 done install completed
    DownloadManager Information: 0 : Increasing current install to 2
    DownloadManager Information: 0 : HttpPlatformHandler v1.2 installation log: C:\Users\Sergey\AppData\Local\Microsoft\Web Platform Installer\logs\install\2016-01-14T21.26.56\httpPlatformHandler_amd64.txt
    DownloadManager Information: 0 : Product: HttpPlatformHandlerv1_0, Install Status: InstallCompleted-Failure, Install Time: 00:00:10.2413018

    ~
    Serj Sagan
    http://www.saganmarketing.com