Web Application crashes randomly IIS 10 - Windows Server 2019RSS

1 reply

Last post Apr 15, 2020 09:55 AM by Jalpa Panchal

  • Web Application crashes randomly IIS 10 - Windows Server 2019

    Apr 14, 2020 02:47 AM|juliocarreirasilva|LINK

    Hi,

    We have a web application on IIS 10, it crashes several times a day no pattern of time or related user request (sometimes there is no crash at all, also crash during the night when noboday use it),

    The server version is Windows Server 2019.

    I already installed a debug diag but so far was not conclusive.

    I really appreciate if someone give me a direction to investigate and identify the root cause.

    Best regards,

    Julio

    Faulting application name: w3wp.exe, version: 10.0.17763.1, time stamp: 0xcfdb13d8
    Faulting module name: clr.dll, version: 4.8.4121.0, time stamp: 0x5deabd50
    Exception code: 0xc00000fd
    Fault offset: 0x0000000000148620
    Faulting process id: 0x44cc
    Faulting application start time: 0x01d611f50c5789ff
    Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
    Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    Report Id: cd48f061-38e8-43ce-9e92-37f4662dbbfe

    Fault bucket 1977462305248139932, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: w3wp.exe
    P2: 10.0.17763.1
    P3: cfdb13d8
    P4: clr.dll
    P5: 4.8.4121.0
    P6: 5deabd50
    P7: c00000fd
    P8: 0000000000148620
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER42B4.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48EF.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48FF.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4912.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_w3wp.exe_b06f27f8c2b496057de924cdc4c68dbd3a96c40_98baeb8b_2d234ae2

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2842cc5b-de04-4d06-89ef-85078c0713a2
    Report Status: 268435456
    Hashed bucket: 61a08d2b902e7a93ab715b7d550a5a9c


    .

  • Re: Web Application crashes randomly IIS 10 - Windows Server 2019

    Apr 15, 2020 09:55 AM|Jalpa Panchal|LINK

    Hi,

    you could use DebugDiag to analyze the dump file. Just choose “CrashHangAnalysis.”

    you could refer this link for more detailed steps:

    https://stackify.com/troubleshoot-w3wp-crash/

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