IIS 5 & IIS 6
Voicemail to Email stopped working
Last post Sep 06, 2019 04:45 PM by Ben-T100
Mar 18, 2019 12:57 PM|zapulver|LINK
I do not have much experience with this, but there is nobody else. I have a client that has voicemail going to email that stopped working after a storm that knocked out power. The last time this happened, scan to email went down too. Restarting SMTP services
fixed the issue. This time, the scan to email started working again but not voicemail to email. Voicemail getting this error: 554+5.2.0+STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied In the Mitel application we have,
voicemail@XXX.com is the sendas. I don't think any settings would have changed so it would seem to be server side.
I have put two pictures at this link: https://imgur.com/a/L76uQxD The first picture is when it was working and the second picture is after it stopped working. The noticiable difference in the second picture is
that 25 has changed to 0. I would think that the SMTP port has an issue, but Scanning still works. Also,
firstname.lastname@example.org has an account on office365 but
email@example.com doesn't and doesn't appear to ever have. All settings IIS 6.0 look correct but I can answer any questions and appreciate any input.
Mar 19, 2019 05:31 AM|Jalpa Panchal|LINK
You could try to put the Sender Name: value under System Settings -> Image Send Settings -> Scan Settings.
If Sender Name: value is blank the email will not send and you will receive the above mentioned error in your SMTP logs.
Sep 06, 2019 04:45 PM|Ben-T100|LINK
I've have faced such issues couple of times and they could be due to power failure,
email migration, malware attack, etc. but I found a fix for it. Hopefully, it works for you as well.
1. Make sure that you have your email alerts turned on here.
2. If you are still not receiving email alerts from YouMail then your email provider is treating emails with a voicemail attachment as spam. Please check your spam folder. If messages are not in your spam folder and you have a private email domain, please check
with your email provider to see if they are rejecting e-mails from our domain. To help fix this problem, the email recipient should add "@youmail.com" to their "white list" of emails that are never blocked.