Web site on IIS 7.0 occassionally asks to choose the credentials you want to useRSS

4 replies

Last post May 26, 2016 06:15 AM by lextm

  • Web site on IIS 7.0 occassionally asks to choose the credentials you want to use

    May 24, 2016 01:38 PM|ryguytheITguy|LINK

    Hi I am using IIS 7.0 with server 2008. We are having an issue where we are logging into our website that is hosted on our intranet, that has us choose the credentials we want to use after a few minutes of already being logged on. It doesn't always happen and when it does happen you could simply click out of the box and it will not kick you out of the website. We are using windows authentication. If anyone could point me in the direction Id appreciate any help at all, i know its more of a bit annoyance but the goal is always to have no issues going on.

    Thank you.

  • Re: Web site on IIS 7.0 occassionally asks to choose the credentials you want to use

    May 25, 2016 05:04 AM|lextm|LINK

    That kind of issues indicates the web server returned an 401 error response to the web browser, but 401 is a big family,

    https://support.microsoft.com/en-hk/kb/943891

    You might hit any of them.

    So overall if you want to really resolve this issue, you will have to start by collecting more data. If you don't think you are capable of handling that massive task, you can open a support case via http://support.microsoft.com and let Microsoft support team assist.

    Lex Li
    https://lextudio.com
    ---------------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.
  • Re: Web site on IIS 7.0 occassionally asks to choose the credentials you want to use

    May 25, 2016 11:11 AM|ryguytheITguy|LINK

    Hey thank you for the response. Im looking in the logs right now is there any easy way to find the errors? Is it a specific line of words for lack of a better term? And so even those its getting a 40 error no error really shows up on the screen for an error besides the re prompt. Is that normal for 4.xx errors? Is it the numbers at the end of each line. I have a bunch of 200 then i have something that goes 401 2 5 2059. Is that what I'm looking for?

  • Re: Web site on IIS 7.0 occassionally asks to choose the credentials you want to use

    May 25, 2016 11:39 AM|ryguytheITguy|LINK

    Sorry to keep replying to the message but so far it looks like i have three 400 erros wich are 401.2 403.4 and 403.7. Ever seen any of those I'm looking in to them myself and will post if i find the answer

  • Re: Web site on IIS 7.0 occassionally asks to choose the credentials you want to use

    May 26, 2016 06:15 AM|lextm|LINK

    Like I commented above, you really need to talk to Microsoft support team to get an action plan. For example, you should recall what time it was that a user experienced this problem. Then you dig into IIS log files to focus just on that time frame and for that specific user.

    It is never an easy task to analyze IIS log files (unless for support professionals), so I don't expect you locate the relevant portion in a short period of time.

    Also if this issue happens really frequently, there can be other approaches to collect the data. So make sure you open a support case.

    Lex Li
    https://lextudio.com
    ---------------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.