Web Platform Installer
PLEASE READ: Posting your WebPI logs
Last post May 25, 2011 06:45 PM by ChrisSfanos
May 25, 2011 06:45 PM|LINK
First, thanks for taking the time to post your issue(s) with the Web Platform Installer! We do appreciate all the feedback and try our best to answer as many questions in as timely a manner as possible. Along those lines, we typically ask users to post
their WebPI log files. To avoid having you post, then wait for us to ask for the logs, it will save time if you just post the log files with your first post.
There are several sets of log files that may be interesting - here is where you can find them and in what scenario should you post them
If WebPI itself is failing to install - Post the log file here: %temp%\webpi_launcher.txt
If WebPI is installed, but an application or product fails to install: Post the latest log file from here:
Win7/Vista/Win2k8 and above: %localappdata%\microsoft\web platform installer\logs\webpi - grab the latest WebPIx.log file
XP/Win2k3: %userprofile%\local settings\application data\microsoft\web platform installer\logs\webpi - grab the latest WebPIx.log file
WebPI is installed and you know specifically which product is failing: You can look for the installer log file from the component that failed.
Win7/Vista/Win2k8 and above: %localappdata%\microsoft\web platform installer\logs\install\<datetimestamp>
XP/Win2k3: %userprofile%\local settings\application data\microsoft\web platform installer\logs\install\<datetimestamp>
If you can post the requested log file, that will give us a jump start in your investigation