I am unable to get Transform Manager to run. I've followed John Deutscher's post on installing and tried what I could from the forums but it still just starts and immediately stops.
Configuration (based on John Deutscher's article and other troubleshooting posts on the forum):
Windows Server 2008 R2 Standard, 64-bit
Features of importance: IIS7, Desktop Experience
.Net Frameworks 3.5.1 and 4.0
Media Services 4.0
Microsoft Expression Encoder 4 Pro (Paid version)
There were no errors presented during installation using Web Platform Installer 3.0. I can see The Transform Manager in IIS Manager, but can never (successfully) start it. Things I've tried:
<div mce_keep="true">Used an account in the administrator's group and also the Administrator account it self. </div>
<div mce_keep="true">Assigned accounts as .\Administrator (read there was an issue with not prefixing the account).</div>
<div mce_keep="true">Confirmed the accounts could run as service (assigned accounts from the services snap-in)</div>
<div mce_keep="true">Expression Encoder 4 Pro runs stand alone.</div>
from command prompt:
C:\>net start iistmhost
The IIS Transform Manager Host service is starting.
The IIS Transform Manager Host service could not be started.
The service did not report an error.
More help is available by typing NET HELPMSG 3534.
Event Log does not show any "errors" but it does have the following "info" entries (all at the same time):
Application : Starting IIS Transform Manager Service
Application : Job Manager MP4 to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.
Application : Job Manager MP4 to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.
System : The IIS Transform Manager Host service entered the stopped state.
Any ideas? Is there a way to see a detailed error log from the TransformManagerHost service?
Thanks for the response. Yes, I believe I have already tried the same things from those two other threads; however, here is my attempt again:
Yes, the IIS Transform Manager Host is configured to run as ".\Administrator". I have confirmed this account is a member of the Administrators group. I used the Services.msc snap-in to configure to insure it was granted the "log in as service" ability/rights.
I used the Select User | Check Names to let Windows confirm the account was correct and prefix it with the computer name. When I click OK, it assigns the ".\" prefix to the account. I've tried running as ".\Administrator" as well as manually trying to force
the "[computername]\Administrator" which always assigns the ".\" anyways. We have also tried another account in the Administrators group. Most of these attempts were based on reading the threads you suggested.
Here is what is written to the event log when I try to start (from a fresh installation w/o any changes to job definitions):
Starting IIS Transform Manager Service
Job Manager MP4 to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.
Job Manager WMV to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.
After disabling one of the jobs and attempting to start service -
Starting IIS Transform Manager Service
Job Manager WMV to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.
After disabling the only other one enabled:
Starting IIS Transform Manager Service
I did this twice to confirm it was not trying to start any of the "Job Managers". Service still returns to "Stopped" state.
After each aforementioned attempt to start the service, the following information log was entered in the the System Event Log:
The IIS Transform Manager Host service entered the stopped state.
Hope this helps! Please let me know what we can do to solve this.
Most start up problems are due to Service account. You seem to have covered this quite well.
- Log On As service privilege are set on your user
- User is part of Administrators group
- Properly configured the service using services.msc to avoid the alpha bug with machine name
One thing the service does on start up is to parse the configuration files. Lets see if there are any files in the configuration folder that are causing the start up issues.
- First back up your configurations
a) Make a copy %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\ so you end up with both
And %ProgramData%\Microsoft\IIS\Transform Manager\Configuration (Copy)\
- Secondly, delete all the Job Definitions from %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Definitions
Try to start the service again!
- Next try to delete all the Job Templates from %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Templates
Try to start the service again!
- Delete all the Task Definitions from %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Task Definitions
Try to start the service again!
- Finally, delete the Job Schedulers %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Schedulers
Try to start the service again!
If the service is still not starting at this point, it's safe to say your configuration files are not the issue. rename your configurations (Copy) back to the way it was.
You'll need to start looking for lack of permissions on directories somehow. The first thing I would do is to rename the following directories
%windir%\System32\Tasks\IIS Transform Manager
C:\inetpub\media\Transform Manager\
At this point use the Transform Manager UI, attempt to start the Service.
Let me know if you are still stuck starting the service. Maybe we can take this offline and you can send me some log files at this point..
OK, Thanks again, but I think we are going to have to dig deeper (unfortunately). Here is what I did:
<div mce_keep="true">Zipped up [%ProgramData%\Microsoft\IIS\Transform Manager\Configuration] and copied out to desktop.</div>
<div mce_keep="true">delete all the Job Definition files from [%ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Definitions] - failed.</div>
<div mce_keep="true">delete all the Job Template files from [%ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Templates] - failed.</div>
<div mce_keep="true">delete all the Task Definition files from [%ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Task Definitions] - failed.</div>
<div mce_keep="true">delete the Job Scheduler files from [%ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Schedulers] - failed.</div>
<div mce_keep="true">Restored the backup/original files </div>
<div mce_keep="true">Renamed [%windir%\System32\Tasks\IIS Transform Manager] to [%windir%\System32\Tasks\IIS Transform Manager - RENAMED], tried to run - failed.</div>
Each time, no errors were presented in Event Log, just the same "Starting IIS Transform Manager Service" info entry in Application and the "The IIS Transform Manager Host service entered the stopped state." info entry in System
Log.
<div mce_keep="true">Renamed the two directories back to original names.</div>
<div mce_keep="true">I tried granting [Administrators] group Full Control on [C:\Windows\System32\Tasks] - failed.
</div>
<div mce_keep="true">[Administrators] is/was already assigned Full Control on [C:\inetpub\media\Transform Manager]</div>
Please let me know what I can send you to help getting to the bottom of this.
We tracked the issue down to the local Machine.config file. A connection string to the
"LocalSqlServer" was manualy removed a while back and prevented the service to start.
IIS Transform Manager
Marked as answer by Leo Tang - MSFT on Feb 10, 2011 07:01 AM
Hi, i've followed all the steps above and in seperate threads and now noticed that i do not have a folder called Transform Manager in C:\inetpub\media. I have re-installed to no avail. My machine is 32bit and i'm using the 32bit installer without any errors
during installation, but the service won't start. Do i need the folder called Transform Manager in C:\inetpub\media? In the meantime i have been looking at my machine.config files, i have two, both of them have the exact same references to connection string
"LocalSqlServer" but i have no idea if they are correct, what exactly was it missing?
That error is trying to fetch these credentials from your computer credential store and can't for unspecified reasons. I'm wondering if reseting the credentials would fix your problem.
americano
3 Posts
Transform Manager starts then immediately stops - no information why
Feb 07, 2011 08:46 PM|LINK
I am unable to get Transform Manager to run. I've followed John Deutscher's post on installing and tried what I could from the forums but it still just starts and immediately stops.
Configuration (based on John Deutscher's article and other troubleshooting posts on the forum):
There were no errors presented during installation using Web Platform Installer 3.0. I can see The Transform Manager in IIS Manager, but can never (successfully) start it. Things I've tried:
from command prompt:
Event Log does not show any "errors" but it does have the following "info" entries (all at the same time):
Any ideas? Is there a way to see a detailed error log from the TransformManagerHost service?
IIS Transform Manager Transform manager 1.0 Alpha
Doiron
114 Posts
Microsoft
Re: Transform Manager starts then immediately stops - no information why
Feb 08, 2011 06:32 PM|LINK
Hi,
First , make sure you are running the service under administrator credentials.
see http://forums.iis.net/p/1173033/1961998.aspx#1961998
If the problem persist take a look as this post and let me know what happens or any log entry you may find.
http://forums.iis.net/p/1174667/1969809.aspx#1969809
Thanks,
Mario
IIS Transform Manager
americano
3 Posts
Re: Transform Manager starts then immediately stops - no information why
Feb 08, 2011 07:09 PM|LINK
Thanks for the response. Yes, I believe I have already tried the same things from those two other threads; however, here is my attempt again:
Yes, the IIS Transform Manager Host is configured to run as ".\Administrator". I have confirmed this account is a member of the Administrators group. I used the Services.msc snap-in to configure to insure it was granted the "log in as service" ability/rights. I used the Select User | Check Names to let Windows confirm the account was correct and prefix it with the computer name. When I click OK, it assigns the ".\" prefix to the account. I've tried running as ".\Administrator" as well as manually trying to force the "[computername]\Administrator" which always assigns the ".\" anyways. We have also tried another account in the Administrators group. Most of these attempts were based on reading the threads you suggested.
Here is what is written to the event log when I try to start (from a fresh installation w/o any changes to job definitions):
Job Manager MP4 to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.Job Manager WMV to H.264 Smooth Streams and MPEG-2 TS (Sample) starting.
After disabling one of the jobs and attempting to start service -After disabling the only other one enabled:
I did this twice to confirm it was not trying to start any of the "Job Managers". Service still returns to "Stopped" state.
After each aforementioned attempt to start the service, the following information log was entered in the the System Event Log:
Hope this helps! Please let me know what we can do to solve this.
Thanks!
Bruce
IIS Transform Manager
Doiron
114 Posts
Microsoft
Re: Transform Manager starts then immediately stops - no information why
Feb 08, 2011 09:23 PM|LINK
Hi Bruce,
Most start up problems are due to Service account. You seem to have covered this quite well.
- Log On As service privilege are set on your user
- User is part of Administrators group
- Properly configured the service using services.msc to avoid the alpha bug with machine name
One thing the service does on start up is to parse the configuration files. Lets see if there are any files in the configuration folder that are causing the start up issues.
- First back up your configurations
a) Make a copy %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\ so you end up with both
%ProgramData%\Microsoft\IIS\Transform Manager\Configuration\
And %ProgramData%\Microsoft\IIS\Transform Manager\Configuration (Copy)\
- Secondly, delete all the Job Definitions from %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Definitions
Try to start the service again!
- Next try to delete all the Job Templates from %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Templates
Try to start the service again!
- Delete all the Task Definitions from %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Task Definitions
Try to start the service again!
- Finally, delete the Job Schedulers %ProgramData%\Microsoft\IIS\Transform Manager\Configuration\Job Schedulers
Try to start the service again!
If the service is still not starting at this point, it's safe to say your configuration files are not the issue. rename your configurations (Copy) back to the way it was.
You'll need to start looking for lack of permissions on directories somehow. The first thing I would do is to rename the following directories
%windir%\System32\Tasks\IIS Transform Manager
C:\inetpub\media\Transform Manager\
At this point use the Transform Manager UI, attempt to start the Service.
Let me know if you are still stuck starting the service. Maybe we can take this offline and you can send me some log files at this point..
IIS Transform Manager
americano
3 Posts
Re: Transform Manager starts then immediately stops - no information why
Feb 08, 2011 10:24 PM|LINK
OK, Thanks again, but I think we are going to have to dig deeper (unfortunately). Here is what I did:
Each time, no errors were presented in Event Log, just the same "Starting IIS Transform Manager Service" info entry in Application and the "The IIS Transform Manager Host service entered the stopped state." info entry in System Log.
Please let me know what I can send you to help getting to the bottom of this.
Thanks again for your assistance.
Bruce
Doiron
114 Posts
Microsoft
Re: Transform Manager starts then immediately stops - no information why
Feb 10, 2011 03:23 AM|LINK
We tracked the issue down to the local Machine.config file. A connection string to the "LocalSqlServer" was manualy removed a while back and prevented the service to start.
IIS Transform Manager
bemjammin
1 Post
Re: Transform Manager starts then immediately stops - no information why
Apr 05, 2012 11:05 AM|LINK
Doiron
114 Posts
Microsoft
Re: Transform Manager starts then immediately stops - no information why
Apr 05, 2012 04:47 PM|LINK
Hi,
Can you try getting verbose logging information from the service and email me the log file? Below are the steps to do so:
1) Edit the service host configuration file.
- using a text editor edit the following file: "%ProgramFiles%\IIS\Transform Manager\TransformManagerHost.exe.config"
- Edit/change the AppSettings -> logLevel to Verbose
<appSettings>
<add key="logLevel" value="Verbose" />
</appSettings>
- save the file
2) Attempt to start the service
- net start iistmhost
3) Locate the service log file and email it to me if it exists.
- example : "%ProgramData%\Microsoft\IIS\Transform Manager\TransformManager_MYMACHINENAME_201204051636357869.Log"
I'll keep an eye for your email.
Regards,
IIS 7 Transform Manager
Trox
8 Posts
Re: Transform Manager starts then immediately stops - no information why
Dec 06, 2012 06:44 PM|LINK
Hi Doiron,
I am facing same error -
Following is in the log file -
2012-12-07 01:09:30.4012 Information Program data directory: C:\ProgramData\Microsoft\IIS\Transform Manager\
2012-12-07 01:09:30.4682 Warning Unable to read service credential
I am not sure, what is stopping the IIS transform service to get started.
Thanks
Doiron
114 Posts
Microsoft
Re: Transform Manager starts then immediately stops - no information why
Dec 06, 2012 06:56 PM|LINK
Hi Trox,
Try reseting the Account credentials from the IIS Transform Manager UI.
http://technet.microsoft.com/en-us/library/ff730170(v=WS.10).aspx
That error is trying to fetch these credentials from your computer credential store and can't for unspecified reasons. I'm wondering if reseting the credentials would fix your problem.
Regards,