Web Platform Installer
Last post Aug 05, 2009 03:09 PM by choyer
Jun 25, 2009 04:44 PM|barrusj|LINK
I'm am trying to use Web Platform Installer but am having a problem with it hanging. It just continues to say "Please wait while we load the latest Web Platform products."
The log file (%temp%\webpi_lancher.txt) contains:
"Method 'CreateProcessW' failed. Failure: 0x0"
Can anyone give me any suggestions?
Jun 25, 2009 08:33 PM|richma|LINK
We do have a known issue where failure to read performance data can cause a similar issue where the installer hangs in this manner.
If you check your event logs at the time of the installation attempt do you find Perflib or Microsoft-Windows-LoadPerf errors ?
Jul 02, 2009 03:49 PM|barrusj|LINK
I had some LoadPerf errors for WmiApRpl but not during the install. Any other ideas?
Jul 02, 2009 03:58 PM|richma|LINK
I have seen some cases where the time of the error was not exact , and the fact that there are some perf errors implies you may be seeing this problem.
What operating system are you running ?
Jul 02, 2009 04:07 PM|barrusj|LINK
Jul 02, 2009 08:09 PM|richma|LINK
Thanks , here is an article on how to fix Performance counters
For the WmiApRpl counter you can run the following .
1. Open a Command Prompt window.
2. At the command prompt, type cd %Systemroot%\System32 , and then press ENTER.
3. At the command prompt, type findstr drivername *.ini , and then press ENTER.
4. Look for the .ini file for drivername = WmiApRpl in the list.
5. At the command prompt, type the following line, and then press ENTER: lodctr inifile where inifile is the name of the .ini file for WmiApRpl
6. If you have any other errors with counters repeat step 5 for each .ini file in the list.
7. Restart your computer.
After the reboot test WebPi.
If it still hangs at this point then I would like to look at the process closer by gathering a memory dump of the process . If you get to that point can you email
email@example.com att Richard .
Thanks for your testing on this.
Jul 03, 2009 07:26 PM|Draxx|LINK
I do have the same problem but on Win7RC x64
getting the error message:
Method 'CreateProcessW' failed. Failure: 0x80070012
Failed to start the Web Platform Installer process. Unable to launch Web Platform Installer.
Jul 03, 2009 11:53 PM|Draxx|LINK
finally, by typing the 'lodctr /r' command in prmpt.. it works back
I saw this in another thread ^^ thanks richard
Jul 04, 2009 01:43 AM|Phil_S|LINK
I have exactly the same behavior, and the same entry in the temp file. I have no LoadPerf errors since April. Though I did go through the "fix" process for that anyway.
I have also uninstalled the installer and reinstalled.
How long is that first screen: "Please wait while we load the latest Web Platform products." *suppose* to be displayed. How can we tell if anything is actually happening? CPU usage on the process is zero. Network traffic and disk writes are minimal.
I'm running XP Pro SP2.
Jul 05, 2009 05:22 AM|infodon|LINK
I had this probel on Vista 64. Turns out, in my case, the performance counter service wasn't running. After starting it and then launching a CMD prompt as admin, then issuing the command lodctr /r the performance indexes were rebuilt. The web installer returned
the list of products immediately upon relaunch.
Jul 05, 2009 10:33 PM|delia_mad420|LINK
web platform installer
Web Platform Installer 2.0 RC
Jul 06, 2009 12:44 PM|Phil_S|LINK
I'm still having no luck. When I go through the process to fix counters for XP, I'm getting errors. Here's an example:
Error encountered while updateing text in registry. Status: 0
By-the-way, I like the misspelling in the error message. :)
Jul 06, 2009 03:45 PM|richma|LINK
Phil_s : Thanks for the spell check. For the error from what I can tell on this there might be some corruption in base counter settings. If you check under %SystemRoot%\System32 you might find some files perfstringbackup.ini . These
are taken as snapshots when counters are added to the system. You can try the following but note this may break current counters since this will reset to a prior period.
delia_mad420 : The Status 5 in your case indicates an access denied . Try "Run as Administrator" when opening the command prompt. If that does not work you can try using Process Monitor to log events while you test this. This will
identity if you there are and "Access Denied" errors accessing the registry etc. "http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Regarding the error and further troubleshooting , the next action would be to gather a memory dump of the process to identify what exceptions are occurring. If you are still stuck at this point you can email webpi@microsoft .com ATT: Richard and I can
assist with that.
Jul 12, 2009 08:08 AM|Letsgo|LINK
Hi everybody. I have the same problem with up to date XP pro. I did everything U ask but still not working. No perf errors but 2 reg key missing:
All that is worse than Alien MarsAttack Language for me !!
Thank you ...
Jul 13, 2009 02:55 PM|richma|LINK
These perf counters are for MSMQ and Active Directory so having these missing is not problem.
Could you send your System and Application event logs to
Aug 02, 2009 06:47 AM|korosibalint|LINK
Aug 05, 2009 01:24 PM|dntknwhw2b|LINK
Yup I have the same problem. And I'm A serious newb at all of this. I wanted to just install
SQL express and got this. And that installer. I fell asleep on it once and it ran for two hours. It has installed some files in C:/programs/Microsoft. I have read all of this post and still do not understand what is wrong. I'm going to write the people
in the link that is listed earlier.
Aug 05, 2009 02:08 PM|richma|LINK
If your installer is stuck with this message "Please wait while we load the latest Web Platform products." , then its possible you are affected by a known issue where the program hangs when their is a failure reading performance counters.
To workaround this
You can download the SQL installer directly from this location.
Aug 05, 2009 02:32 PM|Phil_S|LINK
Is there a separate installer for each package in the combined installer? I'm having a little trouble finding the IIS installer. I'm pretty much ready to give up on this installer.
Aug 05, 2009 02:39 PM|choyer|LINK
You can find the IIS installers under the Web Platform tab on the left side. IIS is made up of 40+ modules and extensions that live under the Web Server checkbox. You can choose customize to find the individual components or just choose the checkbox to
get the recommended components.
What Web PI does is it will either configure the components, like IIS, or download the individual installers and all of their dependencies to make it so you only need to go to a single place to get the product you need.
Can I ask where you were looking for the IIS components? Is there something we can do to make this more clear?
Thanks for the feedback,
Aug 05, 2009 02:45 PM|Phil_S|LINK
I'm looking for the individual installers because I can't get the Web PI to run.
Aug 05, 2009 03:09 PM|choyer|LINK
Ahhh, thanks for the clarification. We have removed the perf counters, which we think will solve all of these issues. But until we can release the fix in Web PI, below should help you install IIS.
There are two places to find IIS components (which is why we started the Web PI project :) ).
1. Built-in IIS. You can go to Add/Remove programs. Then choose Turn on/off Windows Components. IIS will be one of those components. If you're installing on Windows XP or Windows 2k3, you will have a single option for IIS and then a few other components.
If you're on Vista or Windows Server 2008, you will see that we have broken out the single IIS install into much smaller granularity to give you more control over what gets installed on your computer. For more information on installation options for IIS 7,
please refer here:
2. IIS Extensions. In addition to the functionality found above, the IIS team has been busy shipping what we call extensions. These are fully supported features that were built after we shipped the operating system, but are scenarios that we thought were
important for customers that we shipped them as soon as we could. You can find these modules here: http://www.iis.net/extensions. Since you're having the perf counter problem, I recommend choosing either the x86
or x64 link beneath the Web PI button and you will go directly to the download page for just that component. Note: most of these are for IIS 7 (Vista or Windows Server 2008) but there are a couple of features even for XP or Windows Server 2003 (such as FastCGI
for PHP and Web Deploy to help with migration).
Thanks and let me know if you have any other questions,