Troubleshooting

Fixed version available

icargill — Thu, 02 Jul 2009 06:55:46 GMT

Phillip,

I've been in touch with OKI's UK software office and had some joy. They pointed me at a new release of the software (ver 3.6) which resolves the issue. I have installed it and tested and my problem has indeed gone away. You might like to try it. The URL to go to is:

http://www.okiprintingsolutions.co.uk/fcgi-bin/public.fcgi?pid=155&cid=125&prid=715&pdflag=2&bdid=29397

You have to register, then it sends an email with a link to download the software.

Regards,

Ian

Re: Something is Stopping IIS

Rovastar — Wed, 01 Jul 2009 10:27:08 GMT

YEah well spotted. What is worrying is that an app could shut down IIS?

Re: Something is Stopping IIS

Aktiv — Wed, 01 Jul 2009 03:52:53 GMT

Hey there Ian,

It was a (rather lengthy) process of elimination - I jumped into IIS and shut down everything a bit at a time. We also had Apache server, so I shut it down in case there were any conflicts. In shutting those things down, stuff like McAfee ePO and Microsoft's WSUS were all shut off. However, still no luck. So then I started going through my Services and stopping them. When I saw the Oki PrintSuperVisor it jumped out at me because I remembered it had been installed just about a week ago, which I thought was roughly when the problem started.

I literally had Event Viewer open as I was doing this and would just refresh it after each minute to see if another stop/start cycle had been logged. When I shut down PrintSuperVisor suddenly IIS didn't stop! I was a very happy camper!!

And if you get any answers from Oki, I'd be keen to hear.

Cheers,

Philip

Re: Something is Stopping IIS

qbernard — Tue, 30 Jun 2009 08:55:19 GMT

Whao..... good stuff.
This will be hard to troubleshoot.... even with process explorer.

Re: Something is Stopping IIS

icargill — Fri, 26 Jun 2009 05:35:02 GMT

Philip,

DAMN! Well done that man. That's it. Oki PrintSuperVision.

Just de-installed it and the problem is resolved. I got the printer through our landlord, who does BIG business with OKI. Later this morning I shall be asking him for the details of a technical contact there to ***.

Many thanks, fellow Aussie. How did you track it down??

Re: Something is Stopping IIS

Aktiv — Fri, 26 Jun 2009 04:54:36 GMT

Do you have a program called PrinSuperVisor running on your computer? I just discovered that PrintSuperVisor (which was installed last week when the client got a new Oki Colour Laser Printer) was causing the IIS restart every minute. As soon as I disabled the service, everything's good!

Re: Something is Stopping IIS

Aktiv — Fri, 26 Jun 2009 03:55:51 GMT

I've just encountered the same thing with a client's SBS 2003 Server running IIS. They've got the standard stuff including Sharepoint, but also WSUS and McAfee's ePO which each rely on IIS.

My reset is very close to the 1 minute mark too - sometimes as little as 51 seconds, but very very similiar to what you're describing, and keeps on ad infinitum.

The idea that something loading with IIS which is causing a failure resulting in a reset sounds to me to have some merit. Now I've just to track it down!

Re: Something is Stopping IIS

murtaza_t — Thu, 25 Jun 2009 07:43:43 GMT

"User: NT AUTHORITY\SYSTEM" means IIS is restarting itself, may be the service is configured to do that on failures. However it is strange that you don't get any other info in the event logs..

Re: Something is Stopping IIS

qbernard — Wed, 24 Jun 2009 14:42:47 GMT

The event log posted by OP is different, then event source is from service control manager, NOT IIS control.

Re: Something is Stopping IIS

icargill — Wed, 24 Jun 2009 14:42:31 GMT

> I think the clue is here:
> "IIS stop command received from user OASIS\helpdesk."

That was someone's example, not from my system.

And no, there is nothing so useful logged. The event message I first posted is the limit of the information recorded.

Re: Something is Stopping IIS

Rovastar — Wed, 24 Jun 2009 14:33:54 GMT

I think the clue is here:

"IIS stop command received from user OASIS\helpdesk."

Who is user helpdesk in the OASIS domian? I iumagine it is the helpdesk of your company mayeb they stop you running IIS......

Re: Something is Stopping IIS

qbernard — Wed, 24 Jun 2009 14:29:02 GMT

Haha! well, could be from network etc?
so you saying the symptom is consistent? every 1 min? have you try unplug the network cable?

run process monitor (BING it for more info) then look at the iis service and see if get more info on why it can kill? look at process id, etc.

Re: Something is Stopping IIS

srkjain — Wed, 24 Jun 2009 14:27:31 GMT

Dont you see any other events like

Event Type: Information
Event Source: IISCTLS
Event Category: None
Event ID: 2
Date:  24/06/2009
Time:  6:27:36 AM
User:  N/A
Computer: MYCOMPUTER

Description:
IIS stop command received from user OASIS\helpdesk. The logged data is the status code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 ....

after this event.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date:  24/06/2009
Time:  6:27:28 AM
User:  SRKJAIN\Helpdesk
Computer: MYCOMPUTER
Description:
The World Wide Web Publishing Service service was successfully sent a stop control.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Re: Something is Stopping IIS

icargill — Wed, 24 Jun 2009 14:16:30 GMT

Can't see any scheduled jobs. At least, not in Control Panel | Scheduled Tasks.

Re: Something is Stopping IIS

qbernard — Wed, 24 Jun 2009 14:12:56 GMT

some ghost huh? have you check do you got any schedule job running? that deliberately restart the service?