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• 10-11-2009, 12:13 AM

  hawaiistev Joined on 10-11-2009, 4:08 AM Posts 1	web platform installer Reply Contact tried to install the platform and got this message: the web platform installer could not start.  please report the following error on the web platform installer forum.  http//forums.iis.net/1155.aspx

• 10-12-2009, 8:14 PM

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  ServerIntellect_BJ Joined on 10-09-2009, 9:47 PM Posts 5	Re: web platform installer Reply Contact hawaiistev, Can you post any errors from your Event Log regarding this? Bobby Johnson Technical Support Representative www.serverintellect.com Managed Servers, 24x7 U.S. Support, Web Hosting Solutions.

• 10-14-2009, 1:44 PM

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  turbodelphi Joined on 10-14-2009, 3:50 PM France Posts 2	Re: web platform installer Reply Contact Hi,   I'm having the same error and didn't get any log int he event log about this product at this time. I'm using Windows XP Pro SP3. So, i got the following error message when starting execution of wpilauncher_n.exe:    Thanks for your help.

• 10-14-2009, 6:43 PM

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  richma Joined on 04-06-2009, 12:10 PM Posts 374

  Re: web platform installer Reply Contact  Hi All, you can try installing the MSI directly from here 1.      Install the MSI directly from on of the following locations a.      x86 version: http://go.microsoft.com/fwlink/?LinkId=146053 b.       x64 version: http://go.microsoft.com/fwlink/?LinkId=146055   2.      Also if you have the following   log file    %temp%\webpi_launcher.txt please post  back the contents. Thanks Richard

• 10-18-2009, 7:29 PM

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  mikeeusa Joined on 10-18-2009, 11:22 PM Posts 5	Re: web platform installer Reply Contact  Sorry, I guess I am not as advanced as I should be, but which one do I need? I am running XP home on a 5+ year old machine. I am guessing that it is a 32 bit system, I have heard that term before. Just a guess. Just exactly where do find this log file? By the way, I just love abreviated terms like MSI. I am trying to install the Web Platform.   Thanks!

• 10-19-2009, 10:41 AM

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  richma Joined on 04-06-2009, 12:10 PM Posts 374	Re: web platform installer Reply Contact @mikeusa If your running 32bit then X86 is your choice. Here is a wikipedia  link that tells you more about   MSI http://en.wikipedia.org/wiki/Windows_Installer . Thanks Richard

• 10-19-2009, 11:24 AM

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  mikeeusa Joined on 10-18-2009, 11:22 PM Posts 5	Re: web platform installer Reply Contact  Just before I totally screw up, where do I look to see what I am running? I looked and the best I can tell is that X86 is Intell and X64 is for AMD chips. Correct?

• 10-19-2009, 12:51 PM

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  richma Joined on 04-06-2009, 12:10 PM Posts 374	Re: web platform installer Reply Contact @mikeeusa You wont screw anything up, the installer will know whether its the appropriate version or not. To check  click Start > Run  , then in the Run dialog enter MSINFO32 and hit your enter key. The System Type should be listed in the right pane.

• 10-19-2009, 12:59 PM

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  mikeeusa Joined on 10-18-2009, 11:22 PM Posts 5	Re: web platform installer Reply Contact  TY!! Learn something new everyday!!

• 10-19-2009, 1:27 PM

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  mikeeusa Joined on 10-18-2009, 11:22 PM Posts 5	Re: web platform installer Reply Contact  I give up! Now I am getting another error, something about not able to download and check my internet connection., and report the problem to this forum. If I am having this much trouble just trying to get it loaded, then God knows what problems I will run into trying to use it.

• 10-19-2009, 1:40 PM

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  richma Joined on 04-06-2009, 12:10 PM Posts 374

  Re: web platform installer Reply Contact Sorry this is not working for your but if you can post what you did and the results we can try to help here. Are you receiving an error when trying to install WebPi from either x86 or X64 links posted earlier  or from another webpage ? What exactly is the error ? If you are past the installation at what step are you failing  , ie.  you have chosen products to install or they fail to download , or WebPi fails to display the list of products ? Thanks Richard

• 10-27-2009, 4:02 AM

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  turbodelphi Joined on 10-14-2009, 3:50 PM France Posts 2	Re: web platform installer Reply Contact @richma : thanks for your response. I tried to install from home, behind my own firewall, with the same PC and all was right. I think our corporate firewall is the cause because of too restrictive rules.

• 10-27-2009, 8:21 AM

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  mikeeusa Joined on 10-18-2009, 11:22 PM Posts 5

  Re: web platform installer Reply Contact  I can download the installer, problem comes when I try to do the install.  I never get past the error telling me to check my internet connection. And, if I continue to try by clicking the installer window to start the install, I immediately get the error. If I close the installer and reopen, it at least pauses and, I guess, tries to establish a connection, but the error eventually pops up. The below is all that is in the txt file you asked for. Looks misleading to me as I can get the installer to download, it is the next step that blows up and maybe that is what it is referring to: Method 'InternetOpenUrl' failed. Failure: 0x80072EFD Failed to download Web Platform Installer MSI. Unable to launch Web Platform Installer.

• 10-28-2009, 7:27 PM

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  richma Joined on 04-06-2009, 12:10 PM Posts 374

  Re: web platform installer Reply Contact @mikeeusa  The error you listed occurred when you were trying the initial installation of WebPi from the web. This error occurred when it tries to downlad the MSI and cannot  make the internet connection. When you download the MSI  directly and run you would be already past the error above. 1. If you check in the location below are there Webpi.txt logs. Can you check the most recent and look for the InternetOpenUrl failed, above that should be a Url for what failed.  Test that in your browser %USERPROFILE%\Local Settings\Application Data\Microsoft\Web Platform Installer\logs\webpi  2. Are you going through a proxy ? You can check the  proxy settings in Internet Explorer -> tools-> Internet  Options ->Connections-> Lan Settings" . (you can also try selecting the "automatically detect settings" checkbox  here if not sure what shoud be set. .

• 11-03-2009, 5:26 PM

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  richma Joined on 04-06-2009, 12:10 PM Posts 374

  Re: web platform installer Reply Contact Passing this along as  a summary of  information we found from Mikeusa's machine. --  Original Error:"the web platform installer could not start.  please report the following error on the web platform installer forum.  http//forums.iis.net/1155.aspx " -- Check the following log for errors.   %temp%\webpi_launcher.txt - If you see an error like  "Method '_wspawnl' failed. Failure: <ErroNum> then download and install the WebPlatform installer directly from one of the following locations. a.      x86 version: http://go.microsoft.com/fwlink/?LinkId=146053 b.       x64 version: http://go.microsoft.com/fwlink/?LinkId=146055   - After the installation the  WebPlatform Installer would launch but failed with  the following error before any products were installed . "InternetOpenUrl returned 0x80072EFD" - check the latest webpi(n).txt log from the following location XP, W2K3: %USERPROFILE%\Local Settings\Application Data\Microsoft\Web Platform Installer\logs\webpi Vista / 2008 :     %localappdata%\Microsoft\Web Platform Installer\logs\webpi --  The following error was found .. DownloadManager Information: 0 : Loading product xml from 'https://go.microsoft.com/fwlink/?LinkId=158722' DownloadManager Information: 0 : Product manager downloading: https://go.microsoft.com/fwlink/?LinkId=158722 DownloadManager Error: 0 : Error downloading product file: 'System.Net.WebException: InternetOpenUrl returned 0x80072EFD: Unknown error 12029.    at Microsoft.Web.PlatformInstaller.ManagedWinInet.ThrowGetLastErrorException(String offendingFunction)    at Microsoft.Web.PlatformInstaller.ManagedWinInet.OpenUrlAndFollowRedirects(Uri& uri, IntPtr& hInetFile, String headers)    at Microsoft.Web.PlatformInstaller.ManagedWinInet.DownloadFile(Uri uri, String fileName, String& contentDispositionFileName)    at Microsoft.Web.PlatformInstaller.ProductManager.DownloadFile(Uri url, String cacheFileLocation, DateTime productFileLastModified) -- If you see this error then the problem is connectivity to the URL listed in the DownloadLoadManager Information line. I this case.  "https://go.microsoft.com/fwlink/?LinkId=158722" -- Resolution in this case was to Stop the ZoneAlarm personal firewall.  We did not identify a particular setting however suspect that Zonealarm was somehow blocking WebPlatformInstaller.exe.   The same would apply to any firewall that blocks programs from connecting to the Internet..