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• 08-09-2009, 2:23 PM

  k1_ Joined on 06-15-2008, 5:08 PM Posts 17

  Help from Microsoft? Reply Contact I wonder where we that use media services like smooth streaming and other products can get any help from Microsoft? This forum isn't very good for getting answers and help regarding tricky questions and potential bug, so where should a company that I represent turn to get any answers? Some of our problems are showstoppers and need attention. We are serving real customers with new technology. Shouldn’t Microsoft take extra care of us so we can help to increase adoption of the new technology, and not only focus on big companies?! /Keivan

• 08-09-2009, 9:20 PM

  In reply to

  steve schofield Joined on 06-10-2002, 4:54 PM MI Posts 3,908

  Re: Help from Microsoft? Reply Contact I appreciate your honesty, can you list showstoppers, issues you are seeing or experiencing?  That would be a first step.  I imagine you can contact support services for further assistance if you are experiencing an issue. Steve Schofield Windows Server MVP - IIS http://weblogs.asp.net/steveschofield http://www.IISLogs.com Log archival solution Install, Configure, Forget

• 08-09-2009, 10:43 PM

  In reply to

  lextm Joined on 10-22-2008, 12:18 AM Shanghai, PRC Posts 1,379

  Re: Help from Microsoft? Reply Contact http://www.iis.net/downloads/default.aspx?tabid=34&g=6&i=1866 If you carefully take a look at the download pages like this one, you will notice that Microsoft offers more than forum based support for most of these IIS add-ons shipped by us (plus Email, Phone, Knowledge base). So if you already have support contract with Microsoft, don't hesitate to open a case via http://support.microsoft.com or our support hot line. Even if you don't, you will find from our support portal related instructions on how to get assistance. Regards, Lex Li Support Engineer at Microsoft --------------------------- This posting is provided "AS IS" with no warranties, and confers no rights.