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• 07-06-2009, 12:18 AM

  toyturner Joined on 07-06-2009, 3:32 AM Posts 2

  Problems installing Web Platform Reply Contact I've tried unsuccessfully twice unsuccessfully to install the platform. The first time I got a list of messages saying various files did not successfully install. The second time, I got to the the amplifeeder application and was prompted for passwords only to be told that a key with the same name already exists. I had no choice but to back out of it, and then of course I got same messages that the files did not successfully install.  Would it help to install each of these downloads separately? Or is there something special that I need to do to make this seemingly easy process work. Oh by the way, when it gets to the amplifeeder am I supposed to enter other names or just continue, if I can't get by the password request.

• 07-07-2009, 10:34 AM

  In reply to

  richma Joined on 04-06-2009, 12:10 PM Posts 355

  Re: Problems installing Web Platform Reply Contact Hi Toyturner, Without the details of what programs you installed or information from the logs  its hard to say exactly what caused the failures. However I have seen that in cases where someone tries to install multiple applications at once the same dependency failure  ( ie: failed SQL login)  can cause then all to fail. Techincally there is no need to install the applications separately but from a troubleshooting and isolation perspective then yes this might make sense in some cases.  Regarding  the Amplifeeder question  there are two dialogs. The 1st page has an option to enter the "Application Name" , which you can change to whatever you want. The 2nd page is where you enter the database information. What you enter here depends on whether you choose "Use Existing Database"  or "Create New Database"  .  I'll take a guess here if this is the 1st installation you choose "Create New Database" . The next option is for the Database Administrator and Password. This defaults to "sa" for  the Database Administrator and depends on your SQL installation and what you set up for an Administration acccount.  If you are unsure of this you will have to check this with SQL Admin tools.    Next is the Database Username . For a new database this is whatever you want to set this to . The same will apply to the Database name. I hope this helps some. To isolate this further the installation logs are located in one of the following locations depending on your operating system.  Installation Logs: Vista / 2008 :    %localappdata%\Microsoft\Web Platform Installer\logs   XP, W2K3: %USERPROFILE%\Local Settings\Application Data\Microsoft\Web Platform Installer\logs