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Thread: installer hangs

Last post 08-05-2009 11:09 AM by choyer. 21 replies.

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  • 06-25-2009, 12:44 PM

    • barrusj
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    • Joined on 06-25-2009, 4:41 PM
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    installer hangs

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    I'm am trying to use Web Platform Installer but am having a problem with it hanging.   It just continues to say "Please wait while we load the latest Web Platform products."

     The log file (%temp%\webpi_lancher.txt) contains:

    "Method 'CreateProcessW' failed. Failure: 0x0"

     Can anyone give me any suggestions?

  • 06-25-2009, 4:33 PM In reply to

    • richma
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    • Joined on 04-06-2009, 4:10 PM
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    Re: installer hangs

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    hi barrusj,

     We do have a known issue where failure to read performance data  can cause a similar issue where the installer hangs in this manner.

    If you check your event logs at the time of the installation attempt  do you find  Perflib or  Microsoft-Windows-LoadPerf   errors ?

  • 07-02-2009, 11:49 AM In reply to

    • barrusj
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    Re: installer hangs

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    I had some LoadPerf errors for WmiApRpl but not during the install.  Any other ideas?

  • 07-02-2009, 11:58 AM In reply to

    • richma
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    • Joined on 04-06-2009, 4:10 PM
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    Re: installer hangs

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    Hi Barrusj,

    I have seen some cases where the time of the error was not exact , and the fact that there are some perf errors implies you may be seeing this problem.

    What operating system are you running ?

     Thanks Richard.

  • 07-02-2009, 12:07 PM In reply to

    • barrusj
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    Re: installer hangs

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    XP Pro.

  • 07-02-2009, 4:09 PM In reply to

    • richma
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    • Joined on 04-06-2009, 4:10 PM
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    Re: installer hangs

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    Thanks , here is an article on how to fix Performance counters http://support.microsoft.com/default.aspx?scid=kb;EN-US;300956

    For the WmiApRpl counter you can run the following .
    1. Open a Command Prompt window.

    2. At the command prompt, type cd %Systemroot%\System32 , and then press ENTER.

    3. At the command prompt, type findstr drivername *.ini , and then press ENTER.

    4. Look for the .ini file for drivername = WmiApRpl in the list.

    5. At the command prompt, type the following line, and then press ENTER: lodctr inifile where inifile is the name of the .ini file for WmiApRpl

    6. If you have any other errors with counters repeat step 5 for each .ini file in the list. 
    7. Restart your computer.

    After the reboot test WebPi.

    If it still hangs at this point then I would like to look at the process closer by gathering a memory dump of the process . If you get to that point  can you email webpi@microsoft.com att Richard .

    Thanks for your testing on this.

    Richard

  • 07-03-2009, 3:26 PM In reply to

    • Draxx
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    Re: installer hangs

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    Hi,

     I do have the same problem but on Win7RC x64

     getting the error message:

    Method 'CreateProcessW' failed. Failure: 0x80070012
    Failed to start the Web Platform Installer process. Unable to launch Web Platform Installer.

  • 07-03-2009, 7:53 PM In reply to

    • Draxx
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    • Joined on 11-21-2007, 6:30 PM
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    Re: installer hangs

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    finally, by typing the 'lodctr /r' command in prmpt.. it works back

     

    I saw this in another thread ^^ thanks richard

     

  • 07-03-2009, 9:43 PM In reply to

    • Phil_S
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    • Joined on 07-04-2009, 1:30 AM
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    Re: installer hangs

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    I have exactly the same behavior, and the same entry in the temp file.  I have no LoadPerf errors since April.  Though I did go through the "fix" process for that anyway.

    I have also uninstalled the installer and reinstalled.

    How long is that first screen:  "Please wait while we load the latest Web Platform products." *suppose* to be displayed.  How can we tell if anything is actually happening?  CPU usage on the process is zero.  Network traffic and disk writes are minimal.

    I'm running XP Pro SP2.

    Help?  Thanks!

  • 07-05-2009, 1:22 AM In reply to

    • infodon
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    • Joined on 03-27-2008, 12:59 PM
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    Re: installer hangs

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    I had this probel on Vista 64. Turns out, in my case, the performance counter service wasn't running. After starting it and then launching a CMD prompt as admin, then issuing the command lodctr /r the performance indexes were rebuilt. The web installer returned the list of products immediately upon relaunch.

    Good Luck.

  • 07-05-2009, 6:33 PM In reply to

    Re: installer hangs

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    lodctr /r then i was error code 5 the back up file was unable to restore please advise
    Tags:

  • 07-06-2009, 8:44 AM In reply to

    • Phil_S
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    Re: installer hangs

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    I'm still having no luck.  When I go through the process to fix counters for XP, I'm getting errors.  Here's an example:

    C:\WINDOWS\system32>lodctr rsvp.ini

    Error encountered while updateing text in registry. Status: 0 

    By-the-way, I like the misspelling in the error message.    :)

  • 07-06-2009, 11:45 AM In reply to

    • richma
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    • Joined on 04-06-2009, 4:10 PM
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    Re: installer hangs

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    Phil_s :      Thanks for the spell check.  For the error from what I can tell on this there might be some corruption in base counter settings.  If you check under %SystemRoot%\System32 you might find some files perfstringbackup.ini . These are taken as snapshots when counters are added to the system.  You can try the following but note this may break current counters since this will reset to  a prior period.

    lodctr /R:perfstringbackup.ini

     

    delia_mad420 :        The Status 5 in your case indicates an access denied . Try "Run as Administrator" when opening the command prompt. If that does not work you can try using Process Monitor to log events while you test this.  This will identity if you there are and "Access Denied"  errors accessing the registry etc.  "http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Regarding the error and further troubleshooting  , the next action would be to gather a memory dump of the process to identify what exceptions are occurring.  If you are still stuck at this point you can email webpi@microsoft .com ATT: Richard   and I can assist with that.

  • 07-12-2009, 4:08 AM In reply to

    • Letsgo
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    • Joined on 07-12-2009, 7:39 AM
    • Posts 1

    Re: installer hangs

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    Hi everybody. I have the same problem with up to date XP pro. I did everything U ask but still not working. No perf errors but 2 reg key missing:
    System\CurrentControlSet\Services\esent\ (esentprf.ini) 
    System\CurrentControlSet\Services\msmq\ (mqperf.ini)

    All that is worse than Alien MarsAttack Language for me !!
    Thank you ...

     

  • 07-13-2009, 10:55 AM In reply to

    • richma
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    • Joined on 04-06-2009, 4:10 PM
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    Re: installer hangs

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    Hi Letsgo,

    These perf counters are for MSMQ and Active Directory so  having these missing is not  problem.

    Could you send your System and Application event logs to WebPi@microsoft.com ?

    Thanks

    Richard
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