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• 05-14-2009, 6:45 AM

  Euro888 Joined on 05-14-2009, 6:08 AM Posts 2

  Microsoft Web Platform Installer 2.0 Beta quits before it can load Reply Contact Operating System: MS Vista Ultimate - Version 6.0 (Build 6001: Service Pack 1) Downloaded installation file: wpilauncher.exe (version 7.1.0487.0) File downloaded from: http://www.microsoft.com/web/downloads/platform.aspx (2.0 Beta Version) Brief problem statement: When trying to run Web Platform Installer or reinstall it, Windows OS aborts the program with a 'Web Platform Installer has stopped working' message.  Background: I attempted the installation by running the downloaded wpilauncher.exe file. The install seemed to run ok and even went through the system reboot. At that time, however, the installer seemed to freeze.  The install window said downloads were complete, but seemed to freeze on step 2 of 4. I then chose CANCEL from the install window... and that seemed to freeze as well...  I gave it probably an hour for both the attemped install, and another one for the attempted cancellation. Finally, I killed the process with the task manager. After that, any attempt to run the wpilauncher.exe again, or run the Web Platform Installer from the Windows Start Menu, I will get the Windows error window saying the Web Platform Installer has quit working. Here is the error detail copied from that window: Problem signature:   Problem Event Name:    BEX   Application Name:    WebPlatformInstaller.exe   Application Version:    7.1.487.0   Application Timestamp:    4a04c874   Fault Module Name:    MSVCR80.dll   Fault Module Version:    8.0.50727.3053   Fault Module Timestamp:    4889d619   Exception Offset:    0001477d   Exception Code:    c000000d   Exception Data:    00000000   OS Version:    6.0.6001.2.1.0.256.1   Locale ID:    1033   Additional Information 1:    9824   Additional Information 2:    8830ce2fc00bc875629f58c1abfc47e7   Additional Information 3:    0e00   Additional Information 4:    c5398b1d770c6ce4019062b1210819e5 It looked to me like the MSVCR80.dll file was corrupted or missing, so I checked the Windows/System32 folder. Yes...  the MSVCR80.dll file was missing, so I found version 8.0.50727.762 on the Internet and copied it (after a virus check, of course) to my system32 directory. Unfortunately, that did not help.  I still get the same error message from windows when I try to run the Web Platform Installer or reinstall it by running wpilauncher.exe. I even tried uninstalling the Web Platform Installer via the Control Panel - Programs utility.  While it uninstalls ok, I immediately get the same error message when I run wpilauncher.exe. If get a feeling I could start all over again if I could figure out how to completely uninstall the Web Platform Installer and reinstall it "cleanly"... That is, I would like to cleanly uninstall the Installer AND all the web development apps it originally installed...  then start all over again for a clean install of everything. Your expertise would be greatly appreciated.        RJ (Euro888) What - Me worry?

  Tags: InstallerVistaWeb PlatformSQL Express 2005 2008web platform installerWeb Deployment

• 05-15-2009, 5:52 AM

  In reply to

  Euro888 Joined on 05-14-2009, 6:08 AM Posts 2

  Re: Microsoft Web Platform Installer 2.0 Beta quits before it can load - RESOLVED Reply Contact  Ok...  This issues seems to be resolved.  I didn't get any replys to my original post yesterday, but I managed to resolve the issue myself. Hopefully this follow-up might help someone in the future. So here's a brief recap of the problem... Yesterday I had to abort the installation of the MS Web Platform Installer.  After I aborted the install process (via using the Task Manager) to kill the process, what ever version of the Installer got installed (and how ever far the install got), the Web Platform Installer 2.0 Beta would be stopped by the OS before it would load.  The details are in the original post, but maninly it looked like the problem was a corrupt or missing MSVCR80.dll file. This error would happen even when I tired running the WebPlatformInstaller.exe directly from the MS Download website:  http://www.microsoft.com/web/downloads/platform.aspx (I then selected the 2.0 Beta Version) Solution which seemed to work today: This morning I used the normal widow's software removal tool in the Control Panel to uninstall the MS Web Platform Installer, and anything else I could find which it installed yesterday...  All of them turned out to be various SQL Server components.  I'd say there were 7 or 8 components.  About 3 of the SQL Server components would yield a message when I tried to uninstall them to the affect that those components could not be removed because they had no associated program...  but that didn't seem to be a problem. I double checked the registry to make sure any reference to the Web Platform Installer then seemed to have been removed...  Things looked ok with that. Finally, I deleted the version of MSVCR80.dll file (version 8.0.50727.762) which I had found on the Internet yesterday... and which seemed to be the wrong version. That leaves me with NO version of that file in the System32 directory...  but that does not seem to be a problem. The last thing I did was to reboot my machine, then went to the http://www.microsoft.com/web/downloads/platform.aspx and again downloaded the execuitable installer file... This time, the installer installed itself ok, and seems to run ok. I have no real "root cause inalysis" to share here...  just the steps I took which seemed to resolve the issue.        Cheers!               RJ What - Me worry?