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Not Answered Thread: Pages appear to stop responding

Last post 11-20-2009 8:00 AM by mrozik. 86 replies.

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  • 05-20-2009, 9:05 AM In reply to

    Re: Pages appear to stop responding

     I agree with that too.  The "fix" is just a bandaid fix, and should be temporary.  It needs to be fixed on the Microsoft or Firefox side it at all possible.

     Jesse

  • 05-20-2009, 9:12 AM In reply to

    Re: Pages appear to stop responding

    The only real issue is on the MS-side. The FireFox default setting just compounds the problem...  but there would be no issue if the server sent the proper connection closing response.

  • 05-20-2009, 12:17 PM In reply to

    • anilr
    • Top 10 Contributor
    • Joined on 05-23-2006, 10:13 PM
    • Redmond, WA
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    Re: Pages appear to stop responding

    Do you have a netmon trace exhibiting the problem?  I should be able to get tcpip experts here to take a look.  I can see that IIS (actually http.sys) is sending FIN when the server side timeout is hit.  Why do the firefox folks think that is not sufficient?

    Anil Ruia
    Senior Software Design Engineer
    IIS Core Server
  • 06-13-2009, 10:12 AM In reply to

    • maushana
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    • Joined on 10-21-2008, 3:11 PM
    • Posts 2

    Re: Pages appear to stop responding

    I'm having a similar problem and I've tried changing the connection-timeout in IIS to 300 seconds but it's not working for me? We are running Win 2008 Server 32bit with IIS 7. We are a Mac house and use FireFox and Safari on most our machines. Here is our current setup:

    - We have a secure access intranet website that can be access from inside and outside of the office using a domain name. We are using AD and Windows Authentication to verify access.

    - On the intranet website we have online training & HR forms that people fill-in on a regular bases and submit to the HR department.

    We recently noticed that people who are submitting these forms from outside of the office are having timeout issues when using FireFox 3.x. The timeout period seems to be about 2 minutes. If the form is completed and submited in < 2 minutes then all is well. But if the form takes longer than 2 minutes to fill, the submission does nothing. FF just tries to submit the form then eventually displays a blank page or a connection problem message.

    Is there anything else I can try to get around this issue until FF gets fixed?  I appreciate any help you can provide.

    Thank you,

    Mike

  • 06-22-2009, 9:30 AM In reply to

    • maushana
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    • Joined on 10-21-2008, 3:11 PM
    • Posts 2

    Re: Pages appear to stop responding

    Can any one help? Has this been resolved yet?

  • 06-22-2009, 4:27 PM In reply to

    Re: Pages appear to stop responding

    The "band-aid fix" was to increase the timeout to 3 minutes (read up the thread some to find out more detail).  The problem seems to be a bug in the Microsoft OS that needs to be fixed, but I wouldn't expect that any time soon, so the "band-aid" is all we've got for now.

     Jesse

  • 06-28-2009, 3:08 PM In reply to

    • RavenR
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    • Joined on 06-28-2009, 7:04 PM
    • Posts 1

    Re: Pages appear to stop responding

    Hi guys,

    I've been reading this thread with interest, and I've been experiencing this issue with one of my web sites since migrating to II7 on Win2008 Server 32bit.  I had no problems under II6 with Win2003 Server.  My browser of choice happens to be MSIE.

     Anyway, I've made sure that KeepAlives are enabled, but I can't find any place to set the value to 302 or even 300.  Where is this setting editted, or how is it to be editted?

    Thank you so much for your help in advance.

    Regards,

    --Roger

  • 10-22-2009, 7:44 PM In reply to

    • anilr
    • Top 10 Contributor
    • Joined on 05-23-2006, 10:13 PM
    • Redmond, WA
    • Posts 2,343

    Re: Pages appear to stop responding

    Navigate to the "Sites" node -> click on "Set Web sites defaults" in the right pane and choose "Connection limits" -> "connection timeout" in the dialog box.

    Anil Ruia
    Senior Software Design Engineer
    IIS Core Server
  • 11-06-2009, 4:48 PM In reply to

    • mbopp
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    • Joined on 10-30-2009, 8:24 PM
    • Posts 9

    Re: Pages appear to stop responding

    I thought I would add to the discussion that this is also an issue with Google Chrome.  I have been experiencing this problem since upgrading to Windows 7.  And am seeing it a lot with my localhost connection as I'm refreshing the page frequently.  I determined it was happening with FF on not IE, but now know that it is also happening with Chrome.  

    I posted a similar thread here...

    http://forums.iis.net/p/1162227/1923621.aspx#1923621

  • 11-06-2009, 9:32 PM In reply to

    • mbopp
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    • Joined on 10-30-2009, 8:24 PM
    • Posts 9

    Re: Pages appear to stop responding

     Anil, I was wondering if you could affirm what I am seeing as potentially part of this issue. 

    When in FF and the page is not loading, simply "waiting for localhost...".  I can go to IE and load the page fine.  Once I do this it seems to set FF (and chrome) free to load the page as normal.  So when confronted with this problem I refresh the page in IE, and continue working in FF. 

    Does this make sense? And does it seem to align with the potential cause of this issue?

  • 11-07-2009, 2:53 AM In reply to

    • anilr
    • Top 10 Contributor
    • Joined on 05-23-2006, 10:13 PM
    • Redmond, WA
    • Posts 2,343

    Re: Pages appear to stop responding

    This does not seem to be the same cause as the issue discussed here - where firefox would hang because it would try to use a connection already timed out by the server.  Your symptoms would suggest that firefox/chrome are having some issues with doing dns lookup for localhost and after IE has done the dns lookup, those guys are able to use the cached dns lookup.  Can you use the instructions at this blog article to collect an etw trace and e-mail them to me at anil (dot) ruia (at) microsoft (dot) com

    Anil Ruia
    Senior Software Design Engineer
    IIS Core Server
  • 11-20-2009, 8:00 AM In reply to

    • mrozik
    • Not Ranked
    • Joined on 11-12-2009, 7:45 AM
    • Posts 1

    Re: Pages appear to stop responding

    I have the same problem - but setting connection timeout setting to 320 doesn't help.... :-Somebody test another solution?

    Regards

     

    Pawel

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