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Thread: Processing SSL certificate response fails.

Last post 11-21-2008 5:56 PM by Tyrven. 0 replies.

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  • 11-21-2008, 5:56 PM

    • Tyrven
    • Not Ranked
    • Joined on 09-11-2006, 8:59 PM
    • Redmond, WA
    • Posts 4

    Processing SSL certificate response fails.

    Summary: When processing an SSL certificate response in IIS, a private key is not generated with the certificate and, therefore, SSL does not function on the site.  IIS and Certificates.mmc believe there is a private key, but when I try to export one it fails with "The associated private key cannot be found".  Details below.

    Symptoms: In IIS's "Web Server Certificate Wizard" I am able to complete the "Process the Pending Request" step as expected.  Afterwards, however, the website properties do not allow me to "View Certificate".  If I return to the wizard it acts as though I don't have a certificate.  If I choose "Assign an existing certificate" and select the recently imported certificate, however, then I am unable to connect to the site via HTTPS ("Internet Explorer cannot display the webpage"). 

    Private Key: If I view the certificate in the MMC Certificates snap-in, I can see the certificate.  If I open it, I am informed "You have a private key that corresponds to this certificate".  When I try to export it, however, the option to export the private key is disabled; the dialogue box notes: "The associated private key cannot be found.  Only the certificate can be exported."   

    Troubleshooting: Clearly, the processing of the SSL certificate response is failing - but why?  No error is provided when processing the response, nor does the event log contain any relevent errors or warnings.  I've tried this with both self-signed certificates as well as a GeoTrust-issued certificate; same result. 

    Note: This server contains a number of SSL sites.  I can use certificates issued in the past or which have been imported (with private keys) from other servers without a problem; the ports, router, bindings, etc are setup properly.  Using a newly issued certificate, however, fails.  I could work around this by requesting/processing the certificate on another server; as this is our primary web server, however, I'd like to resolve the underlying issue.

    Tyrven

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