Thread: help with debug diag tool

Last post 08-13-2008 11:41 AM by gsander. 4 replies.

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08-07-2008, 2:48 PM

gsander
Joined on 08-07-2008, 2:30 PM
Posts 4

help with debug diag tool

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We are having problems with an app pool crashing. In some case the pool just recycles but in others the server just goes off the network. I am able to reach it by the remote access card and recycle the pool manually. The server will almost immediately become available over the production network after that. I am attempting to use the debug diag tool to troubleshoot but it may be beyond my abilities to read these things. I am posting the upper part of a memory report. Any help would be appreciated.

Type	Description	Recommendation
Warning	mscorwks.dll is responsible for 201.14 KBytes worth of outstanding allocations. The following are the top 2 memory consuming functions: mscorwks!EEHeapAlloc+12d: 191.79 KBytes worth of outstanding allocations. mscorwks!DebuggerHeap::Alloc+2f: 9.21 KBytes worth of outstanding allocations.	If this is unexpected, please contact the vendor of this module, Microsoft Corporation, for further assistance with this issue.
Warning	oraclient10.dll is responsible for 7.81 KBytes worth of outstanding allocations. The following are the top 2 memory consuming functions: oraclient10!skplfGetOCIErrcode+c7: 7.81 KBytes worth of outstanding allocations.	If this is unexpected, please contact the vendor of this module, Oracle Corporation, for further assistance with this issue.
Information	DebugDiag did not detect any known native heap(unmanaged) problems in w3wp__PID__6056__Date__08_07_2008__Time_10_57_12AM__670__kernel32!ExitProcess.dmp using the current set of scripts.

08-11-2008, 5:20 PM In reply to

Rovastar
Joined on 03-13-2008, 10:00 AM
London, UK
Posts 496

Re: help with debug diag tool

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Try: http://support.microsoft.com/kb/913384

Anything in the eventviewer for teh .net app errors at the time?

Most overused word in IT is 'should' as in 'That should work!?!'

08-12-2008, 12:35 PM In reply to

gsander
Joined on 08-07-2008, 2:30 PM
Posts 4

Re: help with debug diag tool

Reply Contact

Thanks for the response - The scenario described in the KB article is similar to what I have but I don’t see the event log messages it references. I will install the hot fix and see if the problem persists. There have been event log errors but recently nothing related to asp or IIS has been in the event logs during one of these ‘crashes’. I will post after I see what the hot fix does. Thank you again.

08-13-2008, 11:40 AM In reply to

gsander
Joined on 08-07-2008, 2:30 PM
Posts 4

Re: help with debug diag tool

Reply Contact

The server went off the network twice yesterday after installing the hot fix. So the hot fix did does not seem to have made a difference. What happens is the server just goes off the network. It cannot be accessed in anyway over the production network and it cannot access anything else. I am able to log on to it through the remote access card. When I do that I am able to recycle one specific app pool (there are 10 app pools total). As soon as I recycle the app pool the server becomes available over the production network again. I have debug diag running 6 rules. 1. A crash rule for all instances of w3wp.exe 2. A crash rule for the troublesome app pool that responds to the recycling 3. A crash rule for the IIS admin service 4. A crash rule for the w3svc service 5. A leak rule for the process that the troublesome app pool is using and 6. A crash rule for the process that the troublesome app pool is using. The first 4 rules have been running for a few days without getting any dumps. I made the last two rules (the ones concerning the process currently used by the troublesome app pool) this morning and they each immediately found a dump but have not got one since. Of those two the crash rule does not have anything at the top that points to any problems. The leak rule has information similar to what I already posted. I am going to try and post the whole of that report in another post.

Thank you very much in advance.

08-13-2008, 11:41 AM In reply to

gsander
Joined on 08-07-2008, 2:30 PM
Posts 4

Re: help with debug diag tool

Reply Contact

            Analysis Summary
             TypeDescriptionRecommendation
                    Warningmscorwks.dll is responsible for 35.47 KBytes worth of
                  outstanding allocations. The following are the top 2 memory
                  consuming functions:

mscorwks!EEHeapAlloc+12d: 26.12 KBytes worth of outstanding
allocations.

                  mscorwks!DebuggerHeap::Alloc+2f: 9.21 KBytes worth of
                  outstanding allocations.If this is unexpected, please contact
                  the vendor of this module, Microsoft Corporation, for further
                  assistance with this issue.
                    Warningoraclient10.dll is responsible for 18.75 KBytes worth
                  of outstanding allocations. The following are the top 2 memory
                  consuming functions:

                  oraclient10!skplfGetOCIErrcode+c7: 18.75 KBytes worth of
                  outstanding allocations.If this is unexpected, please contact
                  the vendor of this module, Oracle Corporation, for further
                  assistance with this issue.
                    Information
                  DebugDiag did not detect any known native heap(unmanaged)
                  problems in
                  w3wp__PID__2020__Date__08_07_2008__Time_10_46_41AM__463__kernel32!ExitProcess.dmp
                  using the current set of scripts.

            Analysis Details
             Table Of Contents
            w3wp__PID__2020__Date__08_07_2008__Time_10_46_41AM__463__kernel32!ExitProcess.dmp

Virtual Memory Analysis Report

Heap Analysis Report

Leak Analysis Report

Outstanding allocation summary

Detailed module report (Memory)

Detailed module report (Handles)

            Report for
            w3wp__PID__2020__Date__08_07_2008__Time_10_46_41AM__463__kernel32!ExitProcess.dmp
                  Type of Analysis Performed Memory Pressure Analysis
                  Machine Name HSWS01ATST
                  Operating System Windows Server 2003 Service Pack 1
                  Number Of Processors 4
                  Process ID 2020
                  Process Image C:\WINDOWS\SysWOW64\inetsrv\w3wp.exe
                  System Up-Time 6 day(s) 16:48:35
                  Process Up-Time 0 day(s) 01:00:41

Virtual Memory Analysis

            Virtual Memory Summary
                  Size of largest free VM block 16,777,216.00 TBytes
                  Free memory fragmentation 0.00%
                  Free Memory 16,777,216.00 TBytes   (100.00% of Total Memory)
                  Reserved Memory 479.29 MBytes   (0.00% of Total Memory)
                  Committed Memory 148.82 MBytes   (0.00% of Total Memory)
                  Total Memory 16,777,216.00 TBytes
                  Largest free block at 0x00000000`80000000

            Virtual Memory Details
                        Virtual Allocations
                        Loaded Modules
                        Threads
                        System
                        Page Heaps
                        Native Heaps






                        428.22 MBytes
                        110.24 MBytes
                        6.75 MBytes
                        12.00 KBytes
                        0 Bytes
                        82.89 MBytes

            Virtual Allocation Summary
                  Reserved memory 400.76 MBytes
                  Committed memory 27.46 MBytes
                  Mapped memory 6.75 MBytes
                  Reserved block count 106 blocks
                  Committed block count 261 blocks
                  Mapped block count 38 blocks

            Loaded Module Summary
                  Number of Modules 97 Modules
                  Total reserved memory 1.98 MBytes
                  Total committed memory 108.26 MBytes

To view full details for any of the modules below, click on the
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ntdll

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