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• 07-29-2008, 2:04 PM

  dfxdeimos Joined on 07-29-2008, 1:53 PM Posts 5

  SharePoint Reply Contact Server 2008, MOSS 2007 SP1, Exchange 2007 (32 Bit), Domain Controller, SQL Server (Yes, all on the one machine). I am running a MOSS 2007 server in a test environment. I have been off building other aspects of the environment, but I come back today and notice that SharePoint is no longer working. Whenever I try to access it, the Central Administration area, or any of the other 2 sites I have set up (all under their own app pools) I recieve a "503: Service Unavailable" error. If I am to go into the application pool listing in IIS I can see that the application pool belonging to the site that I just requested has stopped. I can restart it manually. But it repeats the same behavior. The application pools and sharepoint services are all running under the DOMAIN\SPSrv account that I created (transfered them by manually moving the services and app pools and then following this article: http://support.microsoft.com/kb/934838/en-us . I have granted the account logon as a service and logon as a batch job rights. The account is a member of the domain administrators, IIS_IUSR, and the few WSS groups there are. There are no errors recorded in the SharePoint logs. Which leads me to believe the request is stopping somewhere in IIS before it gets to that point. I have tried to turn on Trace Logging, but no logs are generated (even in verbose mode). Additionally the following error codes are logged (NOTE: These are translated from German): APPLICATION LOG: ----------------------------------------- Event ID: 6641 Source: Office Sharepoint Server ----------------------------------------- The SSP timer Mandate for import distribution lists did not execute. Reason: Registration failed: The user does not have the required logon on this computer. ----------------------------------------- Event ID: 2424 Source: Office Server Search ----------------------------------------- The update cannot be started because there is no access to the content sources. To correct the mistakes and start updating again. Context: Application 'SharedServices1' Catalog 'Portal_Content' SECURITY LOG: ----------------------------------------- Event ID: 4625 Source: Microsoft Windows Security Auditing ----------------------------------------- Basically this shows that there was a logon failure for account "DOMAIN\SPSrv" from process C:\Programme\Common Files\Microsoft Shared\Web Server Extensions\12\BIN\OWSTIMER.EXE SYSTEM LOG: ----------------------------------------- Event ID: 5059 Source: System ----------------------------------------- The application pool "Sharepoint - Intranet80" has been disabled. Error in the Windows Activation Process Service (WAS) at the start of a working process for the application pool. I get one of the above errors for each of the pools associated with SharePoint. This is becoming an exercise in futility, does anyone have any ideas or suggestions? Regards, Richard

  Tags: Application Pooliis 7Server 2008MOSS 2007CrashSharePoint

• 07-29-2008, 2:13 PM

  In reply to

  anilr Joined on 05-23-2006, 6:13 PM Redmond, WA Posts 1,225	Re: SharePoint Reply Contact The last event (event-id 5059 from eventsource WAS) would have an error code in it - viewable by clicking on details - what is that value? Anil Ruia Senior Software Design Engineer IIS Core Server

• 07-29-2008, 3:31 PM

  In reply to

  dfxdeimos Joined on 07-29-2008, 1:53 PM Posts 5

  Re: SharePoint Reply Contact Here is the XML output of the details tab on the 5059 error indicating the failure of the "SharePoint - Intranet80" app pool. Protokollname: System Quelle:        Microsoft-Windows-WAS Datum:         29.07.2008 21:14:32 Ereignis-ID:   5059 Aufgabenkategorie:Keine Ebene:         Fehler Schlüsselwörter:Klassisch Benutzer:      Nicht zutreffend Computer:      DS-SRV-01.domain.local Beschreibung: Der Anwendungspool "SharePoint - intranet80"wurde deaktiviert. Fehler im Windows-Prozessaktivierungsdienst (WAS) beim Starten eines Arbeitsprozesses für den Anwendungspool. Ereignis-XML: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />     <EventID Qualifiers="49152">5059</EventID>     <Version>0</Version>     <Level>2</Level>     <Task>0</Task>     <Opcode>0</Opcode>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2008-07-29T19:14:32.000Z" />     <EventRecordID>12140</EventRecordID>     <Correlation />     <Execution ProcessID="0" ThreadID="0" />     <Channel>System</Channel>     <Computer>DS-SRV-01.domain.local</Computer>     <Security />   </System>   <EventData>     <Data Name="AppPoolID">SharePoint - intranet80</Data>     <Binary>     </Binary>   </EventData> </Event> Thank you for your reply. I hope you are able to shed some light on this issue for me, as this is critical at the moment.   Best Regards,   Richard

• 07-29-2008, 3:47 PM

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  anilr Joined on 05-23-2006, 6:13 PM Redmond, WA Posts 1,225	Re: SharePoint Reply Contact Are you sure you are not seeing any other eventlog messages in the system eventlog with eventsource WAS before this message? Anil Ruia Senior Software Design Engineer IIS Core Server

• 07-29-2008, 4:04 PM

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  dfxdeimos Joined on 07-29-2008, 1:53 PM Posts 5

  Re: SharePoint Reply Contact I am sorry, there are 2 warning messages for each of the app pools that proceed the error message. They are as follows: Protokollname: System Quelle:        Microsoft-Windows-WAS Datum:         29.07.2008 21:14:32 Ereignis-ID:   5057 Aufgabenkategorie:Keine Ebene:         Warnung Schlüsselwörter:Klassisch Benutzer:      Nicht zutreffend Computer:      DS-SRV-01.domain.local Beschreibung: Der Anwendungspool "SharePoint - intranet80"wurde deaktiviert. Der Windows-Prozessaktivierungsdienst (WAS) konnte keinen Arbeitsprozess für den Anwendungspool erstellen, da die Identität des Anwendungspools ungültig ist. =========================================== TRANSLATION: The application pool "SharePoint - intranet80" has been disabled. The Windows activation process Service (WAS) could not work process for the application pool, since the identity of the application pool is invalid =========================================== Ereignis-XML: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />     <EventID Qualifiers="32768">5057</EventID>     <Version>0</Version>     <Level>3</Level>     <Task>0</Task>     <Opcode>0</Opcode>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2008-07-29T19:14:32.000Z" />     <EventRecordID>12145</EventRecordID>     <Correlation />     <Execution ProcessID="0" ThreadID="0" />     <Channel>System</Channel>     <Computer>DS-SRV-01.domain.local</Computer>    <Security />   </System>   <EventData>     <Data Name="AppPoolID">SharePoint - intranet80</Data>     <Binary>     </Binary>   </EventData> </Event>   AND   Protokollname: System Quelle:        Microsoft-Windows-WAS Datum:         29.07.2008 21:14:32 Ereignis-ID:   5021 Aufgabenkategorie:Keine Ebene:         Warnung Schlüsselwörter:Klassisch Benutzer:      Nicht zutreffend Computer:      DS-SRV-01.domain.local Beschreibung: Die Identität des Anwendungspools "SharePoint - intranet80" ist ungültig. Möglicherweise sind Benutzername oder Kennwort falsch, oder der Benutzer verfügt nicht über Batchanmeldeberechtigungen. Wenn die Identität falsch ist, wird der Anwendungspool bei der ersten Anforderung deaktiviert. Wenn die Batchanmeldeberechtigungen die Ursache für das Problem sind, müssen Sie die Identität in des IIS-Konfigurationsspeichers ändern, nachdem die Berechtigungen für den Windows-Prozessaktivierungsdienst (WAS) zur erneuten Anmeldung gewährt wurden. Falls die Identität bei der ersten Anforderung einer Verarbeitung des Anwendungspools immer noch ungültig ist, wird der Anwendungspool deaktiviert. Das Datenfeld enthält die Fehlernummer. ================================================= TRANSLATION: The identity of the application pools "SharePoint - intranet80" is invalid. There may be user name or password wrong, or the user does not have log on as a batch service right. If the identity is not correct, the application pool at the first requirement disabled. If the log on as a batch service is the cause of the problem, you must use the identity of the IIS configuration memory change after the permissions for the Windows activation process Service (WAS) for re-registration were granted. If the identity of the first requirement of a processing of the application pool is still invalid, the application pool disabled. The data field contains the error number. ================================================== <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />     <EventID Qualifiers="32768">5021</EventID>     <Version>0</Version>     <Level>3</Level>     <Task>0</Task>     <Opcode>0</Opcode>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2008-07-29T19:14:32.000Z" />     <EventRecordID>12144</EventRecordID>     <Correlation />     <Execution ProcessID="0" ThreadID="0" />     <Channel>System</Channel>     <Computer>DS-SRV-01.domain.local</Computer>     <Security />   </System>   <EventData>     <Data Name="AppPoolID">SharePoint - intranet80</Data>     <Binary>69050780</Binary>   </EventData> </Event> Best Regards,   Richard

• 07-29-2008, 4:16 PM

  In reply to

  anilr Joined on 05-23-2006, 6:13 PM Redmond, WA Posts 1,225	Re: SharePoint Reply Contact These events indicate that you have not granted "logon as batch" rights to the account configured as the identity for that application-pool - make sure that group policy is not overruling the rights that you are trying to assign. Anil Ruia Senior Software Design Engineer IIS Core Server

• 07-29-2008, 4:19 PM

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  dfxdeimos Joined on 07-29-2008, 1:53 PM Posts 5	Re: SharePoint Reply Contact Yes, I have applied the rights via the "Default Domain Controllers" GPO. I have used the RSOP wizard to verify that those rights are being applied to the service account on the server on which SharePoint is installed. Best Regards, Richard

• 07-30-2008, 10:51 AM

  In reply to

  anilr Joined on 05-23-2006, 6:13 PM Redmond, WA Posts 1,225	Re: SharePoint Reply Contact The only reason for those event-log entries is that the account configured for that app-pool does not have "logon as batch" right - you need to look more closely at your right assignments etc. Anil Ruia Senior Software Design Engineer IIS Core Server

• 07-30-2008, 3:07 PM

  In reply to

  dfxdeimos Joined on 07-29-2008, 1:53 PM Posts 5

  Re: SharePoint Reply Contact anilr: The only reason for those event-log entries is that the account configured for that app-pool does not have "logon as batch" right - you need to look more closely at your right assignments etc. Thank you for your reply, but I simply know this not to be the case. In fact the SharePoint site was working great under the context of the Administrator's account until some unknown event. It not working and generating this error is what sparked me to change it's context to a new service account that I created with the same rights as the admin account. In fact I have verified with the RSOP wizard that the account is recieving the correct rights from the correct GPO. This just indicates to me that there was some error in the way that the WAS is trying to authenticate, or some error in the Windows authentication mechanism. I even tried to backup SharePoint, do an uninstall, uninstall IIS, reinstall IIS, reinstall SharePoint and immediately after completing the configuration wizard it tries to launch the Central Administration site, 503. Same errors in the event log. I tried creating a new farm under the Administrator account and the SPSrv account I created. Same thing. My only reasonable (time effective choice) is to Nuke the entire environment and rebuild. Best Regards, Richard